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“Went today because I thought I needed a replacement charging report all it needed was to be cleaned service was fast! And price was more than fair will be going back anytime my phone needs repairs”
“I was in a crunch to get a phone repair before traveling and the folks here were wonderful. A super welcoming, friendly environment with extremely knowledgeable staff who made it an entirely painless experience. I was given options and the worked with me to figure out what would be best for me long term. I cannot recommend them enough.”
“Ask for Frankie Alesci if you go to this location. He will work with you and get you the best deal that fits for you. 10/10 customer service. Will always go back to Willowick location”
“When we walked into the store we were immediately greeted by Jordan. He was very knowledgeable, attentive, and extremely efficient. He transferred everything from my old phone to the new one. The setup mirrors my old phone. They know what they're doing at this Verizon Store!”
“Bricen was our sales rep and his Customer service was great! He made the process very quick and easy. Was willing to help with anything we needed and answered all questions descriptively and promptly.”
“Just wanted to say thank you to VZ Angelo for the seamless transition to Verizon and all of his help for getting me my new phone and awesome accessories! Some of the best deals ever! Come and see him and he will definitely take care of you!”
“I worked with Matthew in the Verizon Shaker Heights store. He was nothing but exceptional in helping us save money on our plan as well as choosing a new phone. Matthew displayed the professionalism that I have grown accustomed to at Verizon. I am a Verizon lifer!!”
“The guy who waited on me was the best experience I've ever had with any cell phone place very very very respectful and was patient with I could of never been that patient”
“Morghan was fantastic and assisted me for hours - patiently answering my many questions and helping me set up my new phone! She was knowledgeable and kind. Thank you, Morghan!”
“Went to this store to upgrade internet service.Under staffed and was forced to wait unacceptable time. When a young man came on shift he was knowledgeable and able to sign us to an new internet which is an improvement over what we had and fair price
When finally received help was very good outcome
I would recommend anyone thinking of patronizing this store plan on spending most of a day to complete the transaction.”
“Shelly and a co-worker (who's name I forgot) were great. They had to straighten out complicated issues caused by ATT's 3rd party door to door salesmen. I was very upset when I came to the store because the phone support couldn't figure out the issue but Shelly and her team calmed me down and handled the issue..
UPDATE: ATT HAS HAS THE PHONES IN THEIR POSSESSION FOR ALMOST A MONTH AND STILL REFUSES TO REFUND MY MONEY. I HAD TO CALL THE POLICE BECAUSE THE GM IS A BIG BABY MAN WHO THINKS ITS FUNNY
#BOYCOTTATT”
11:30AM - 10PM
2879 Mayfield Rd, Cleveland Heights
Mobile Phone Accessories
“This cell phone store takes their very seriously and has made sure that I was completely informed and satisfied with services definitely a true five star review ?”
“The ladies who work in this store were so polite! They actually ask you what plan you want unlike boost and metro that stick you on the highest plan without asking. They also let you know your total price and ask if it’s ok first.”
“Great service and the owner and staff at this location are very friendly and always ready to help you with any problems or questions you may have they always treat everyone with respect !!!”
“When having problems with your phone, buying a phone or anything else forget the ATT store closest to you. Go to this one, everyone there really knows what there doing and are incredibly nice and helpful.”
“Stopped in with phone on last leg- Kevin and Julian were able to somehow save info in between flickers and salvage my info & pics- they made my crisis moment into a smooth calm experience. Excellent knowledgeable friendly service- highly recommend them and this store!”
“This store is the best. I drove an hour extra to come to this store over all of the other ones. Kevin, Matt, and everybody else that works here is very comparable and are very willing to help.”
“The gentleman that assisted me this morning was very helpful at the Green Rd. location. I didn't get his name, but he straightened out my phone and enhanced the boldness which makes it easier for me to see and view all my apps and manage them.”
“This is by far the best experience I have had at a phone repair place. Amazing service, fantastic pricing, and quick repair times! I wholeheartedly recommend going here, you won't regret it!!”
“Griz helped us with getting group text messages synched between my Dad's iPhone and new iPad. Griz was professional, courteous and helpful. The issue was resolved before we left.”
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“Riya was a huge help with setting up the extra accounts and fixing technical support. She made the experience very stress free. Thank you again. We are happy to be with Cricket”