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January 2024 by Daniel Reynolds
Great experience overall. Friendly and knowledgeable staff that actually listens, and went above and beyond with their communication. It can be a bit pricey for vehicle repairs/maintenance but you pay for what you get, and that's a positive in this case.
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January 2024 by Linda C
We went there for an oil change. We did not have an appointment. They said we had to wait for 3-4 hours. So we left.
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January 2024 by dana rajk
This is the second time I went for regular maintenance for my SUV. They are on time. The staff is friendly and keeps you updated with your service. They go above and beyond.
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November 2023 by Jen Reed
Awesome staff at Ken Ganley Subaru Wickliffe in the Service and Parts. Friendly, helpful, and understanding.
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November 2023 by Frank M.
bought a 2013 ford edge with low mileage.The back up camera works part time ask salesman what's it mean when the post on camera reads see dealer .His reply was you need to see a ford dealer . Why do I need to see a dealer when I am buying this from Ganley. Next. I had the car for 6. days the check engine came on . Called the dealer and left voicemail and got no reply so I called a few days later . got the run around from the dealership.Was told they couldn't help . so I have to get fix on my own with no help from them I haven't even made my first payment & got to dish out more money to get it fixed . All I can say if you need a car don't go to Ganley
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October 2023 by Carole Klaue
We bought a 2024 Outback. Location is close to rt 2 and rt 90. Easy on and off. Christian helped us and went way out of his way to explain deals and jokes, while explaining all the computer stuff. Set up was nice and close to what our old Subaru had. Clean business. Lovely waiting area. Coffee, tea, and Misc drinks. Large restroom stalls. All is at ground level so handicap/wheelchair is easy access. Pricing and paper work is explained at each step as signing. Now waiting for our title to arrive.
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October 2023 by Owen Kabelitz
Excellent car buying process. All of the staff I talked to were very helpful, making me feel like I had the full information to make an informed decision in buying a car. Would recommend this place to anyone interested in getting a Subaru.
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October 2023 by Debbie P
Great folks to deal with, always on time!Services: Tire rotations
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August 2023 by Courtney S.
We had a great experience at Ken Ganley Subaru thanks to our salesperson Joy Taylor! She was very professional and knowledgeable. She took time to explain all the bells and whistles to us. She was extremely polite and friendly. We will be return customers thanks to Joy. If you're looking for a pressure free environment and a pleasant and enthusiastic salesperson see Joy in Wickcliffe! Also it was nice to get personal contact from GM Dario who welcomed us to the Subaru Family. Thank you for the enjoyable shopping experience!
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August 2023 by Debera Roller
Friendly staff and visitors accommodations could use up grade.
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August 2023 by Ezrae55
Always finished the work on time as promised, fairly priced, and fantastic waiting area with coffee, water, internet and a kids play area! Pet friendly too!!
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July 2023 by Ron Richnavsky
Top not service highly recommend them!
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July 2023 by Leonard K.
Took my car in because of nail in tire. First of all, they charged me to LOOK at the tire and tell me there was a nail in it; THIS I ALREADY KNEW. I was told they would order me a new tire. FOUR DAYS LATER, I called to check the status of the tire arrival and THERE WAS NO RECORD OF THEM EVEN ORDERING a tire for me. I have been putting air in my wounded tire FOUR TIMES A DAY. I canceled my nonexistent order and went to Firestone. They are happy to take your money when they sell you a vehicle, but their Service department leaves A LOT to be be desired.
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June 2023 by robert perrotta
Bought a short block and front timing case cover with oil pump and exhaust valves and seal kit !the seal kit did not have all the seals for a rebuild I’d suggest getting the felpro kit but I did notice the Subaru head gasket was identical to the felpro and always go with new headbolds !but other then FedEx dropping the block twice on delivery they were quick at getting parts out and the car is back on the road
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May 2023 by Dan Rodgers
Takes 3+ hours for an oil change. No loaner vehicles. I prepaid for them when we bought thinking it would be easier. Can't get my money refunded, even pro-rated.?? No more Subaru for us.
