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May 2024 by Alexus kollar
Riya was a exceptional sales representative I have ever met, she was very compassionate and caring. She took helped us in a time of need and I really appreciate it. She is the most compassionate person I have ever met.
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May 2024 by Salethea Matthews
The customer service here is by far the best customer service. Suman was a excellent rep I would refer him to anyone. Thank you for the great customer service I will be back.
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May 2024 by J Cain
Wonderful riyaas great
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April 2024 by Stephanie Harlor
The sales person Riya is highly knowledgeable and is very helpful with the process of purchasing a new phone. I highly recommend her services to anyone looking for assistance. She is AWESOME.
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April 2024 by Hustle First Mafia
Wonderful experience. Riya was very patient with me . Very great experience!
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March 2024 by Charles Allen Waiters IV
The service was really fast and very comprehensive, everything was explained in detail I could understand and we got everything done and out the door in less than an hour. Really enjoyable experience
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March 2024 by James Franey
Way easier than Verizon go see riya for excellent service
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March 2024 by Daryl Dobrzeniecki
I visited the store today with my sister, who was interested in checking out prices on a newer phone than the one she had after we had an absolutely terrible experience with the representative at the MetroPCS in Willoughby. That rep was extremely rude and I will never be back I have been with metro for 12 years and cancelled the service with them today because of him but I digress. The representative at Cricket, Mr. Suman Ghimire, asked what features she was interested in and focused on those features. He gave her options that fit in the features she inquired about and explained them without making us feel stupid or being condescending. When she asked what the difference was between the two phones close in price he stated the processor was faster on the one as far as pictures go which she stated earlier she takes a lot of her grandchildren. That sold me also because it showed he was paying attention to his customer and really cared what was important to the customer instead of trying to go for selling something they don’t need or want.
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March 2024 by Heather Martin
Cricket Wireless Wickliffe -The District Manager Suman Ghimire is awesome. Absolutely loved his customer service. He broke everything down to me about the phone I was looking for. He also showed me a couple different phones that would meet my needs. He also explained my options I had to choose from. Also when I walked in the store he was helping another customer and while I was there another customer also walked in leaving him with three people to deal with. He handled all very well. He didn't show any destress or anxiety. He provided very excellent customer service. He deserves more than a 5 point rating. I recommend this Cricket Wireless Wickliffe store to everyone who is looking for a new phone service. Again he has excellent customer service, and took the time to explain everything. I had a great experience!!
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March 2024 by Tony Harris
I normally don't do reviews however Riya is so amazing she's very customer service oriented she handles my problems with ease and skills I am so glad that she was here to help me no one has ever took the time to help me in such a great Manor thank you .You Rule!!!!
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March 2024 by purpletapepg
Great experience…
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March 2024 by Belinda Jones-Shaw
Riya and Suman was very helpful and great all around. They made my cricket experience so good I will always come back here and I will definitely advise people to go there.
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February 2024 by joe kamkinski
She worked really well with us and was extremely helpful in getting my number recovered it was really appropriate...would recommend 110%
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February 2024 by Tammie Henderson
The service here was outstanding!!! The young lady was very patient and knowledgeable of her job. Went out of her way to set up my phone and answered all my questions and assured me that my purchase was worth the money.
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February 2024 by Camille Springfield
Riya, was very patient and professional! She was above my expectations! Great customer service!
