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“Everyone is very helpful and friendly. Adam, who is very knowledgeable, set up my checking & CD account which offers very good rates. Their website is very secure and easy to navigate. Highly recommend Cardinal Credit Union.”
“They offer a customer oriented experience compared to big name banks. The comfortable atmosphere allows you to relax and drink fresh coffee or tea while you wait on other customers, which is rarely ever. Tucked away on the first floor of an office building, you will enjoy the friendly staff and relaxed environment.”
“I had an issue with the ATM malfunctioning and messing up my account and balance. Deshon Terrell from this branch stayed working on it very courteous and professionally until he resolved the issue for me. Good customer support and thank you.”
“I love this branch. The Tellers are friendly and address me by name and are very helpful. It has an unusual personable feeling which I like. My only dissatisfaction is the limited parking.”
“As I said, whenever I'm at this wonderful place, I feel like the staff working there has my back and understands what withdrawals I need. I believe that the staff there is absolutely friendly. I know something good will happen to me the second my name is called. Very nice all-around staff. We talk about weekends, plus, the withdrawal that I request for goes by real fast because the staff knows how to do their job very well. Very kind bank.”
“I wish I could’ve give these guys 10 stars. I walked in around 5:00pm on 4/1/22 and they young lady who helped me was an absolute delight! Not to mention the courteous staff who made sure to greet me as soon as I arrived. All though my time here was very brief (thank you!!) it left a lasting impression on me that there are still people out there who are still passionate about their line of work. Thank you to the mentor staff for setting my weekend off on a good foot after a long grueling week! Thank you guys again!”
“Only used the ATM on this visit. It was easy to get to, but a little confusing to leave from as you are supposed to drive around the back of the building.
If I need to go inside, I'll use this branch, otherwise I bank online.”
“I went it with an issue on my account. DeShaun and Jessica took the time to help me figure out the problem and where it originated from. They were patient and understanding of my problem. Great customer service. I wish they were working at my local bank.”
8:30AM - 4PM
754 Richmond Rd, Richmond Heights
Banks
“I love banking with Century Federal Credit Union. The service is superb and they have convenient locations. I love using the app to manage my funds. I can also move funds to other family members easily if our accounts are linked. I’ve transferred money to foreign accounts and it was securely managed every step of the way. I’ve been a customer over 25 years enjoying wonderful benefits and great rates.”
9AM - 4PM
4015 Erie St, Willoughby
Banks
“First time at this branch and any Citizens Bank. Promptly greeted, little wait time and Maureen was great with setting up new accounts. She made sure online access and debit cards worked before we left as well.”
“I had a great experience at this branch on Monday, 12/18. I went in to cash a check; the teller Anna was very polite and helpful. While at her station, I saw an informational flyer about high rate CDs, which she gave me further information on and contacted a loan officer to assist me further. That’s when I met with Ray, who was efficient, knowledgeable, and very helpful. All in all, I cashed my check and was able to open a 7-month CD in under 15 minutes. Very grateful for this branch.”
9AM - 12:30PM
15808 Chagrin Blvd, Shaker Heights
Banks
“Called into BCU and spoke with Benjamin and he was such a pleasure to work with. Very informative and took his time to work with me as if I was in the branch. He went through so many scenarios and took his time to educate me. I really appreciated my experience speaking with him. His customer service exceeded my expectations for this call.”
9AM - 4PM
789 SOM Ctr Rd, Mayfield
Banks
“I took Home Equity Loan with Citizens and they directed me to Mary Jo at this branch to close the loan. She was a pleasure to work with and got my documents processed in around 15 minutes. No waiting when I arrived. Nationally the company is just okay. I've actually had some difficulty communicating with Citizens Loan Department on a national level. After closing I had another situation came up with checks drawn on the loan and this local office has been very easy to work with to return money to my account quickly. Thank you also to Angie at this branch who has made my business a priority.”
“Very nice people at this bank. I went in to close all my Citizens Bank accounts because Citizens Bank SUCKS. They even help me set up auto pay from my new PNC checking account.”
“I had a very good experience at this branch, where the personnel tried to solve my problem in the best way possible. Their dedication to customer service was evident throughout my visit. I truly appreciate the effort they put in to resolving my issue and would highly recommend this location.”
“I recently had the pleasure of visiting Dollar Bank in University Heights, and I can’t say enough good things about my experience. From the moment I walked in, I was greeted by a friendly and welcoming staff who made me feel right at home. The atmosphere in the bank is incredibly relaxing and calm, which made my visit stress-free. The building and parking lot were impeccably clean, adding to the overall positive experience.
I was dealing with a somewhat complicated issue, and the staff went above and beyond to assist me in resolving it. Their professionalism and efficiency were truly impressive. They were knowledgeable, capable and exceptionally kind and respectful throughout the entire process. It was clear that they genuinely cared about helping me, and they took the time to ensure that everything was handled correctly.
What really stood out to me was their exceptional follow-through. Even after my visit, they kept in touch to make sure that everything was resolved to my satisfaction. This level of customer service is rare, and I truly appreciate the effort they put into going the extra mile.
Overall, my experience at Dollar Bank in University Heights was outstanding. If you’re looking for a bank that offers top-notch customer service in a welcoming and clean environment, I highly recommend giving them a visit. You happy to did.”
“My experience at Cardinal Credit Union was efficient and successful. A big thank you to Jennifer for helping me with my car purchase and credit score. I would highly recommend their services.”
“Had to perform several high stress, high priority, and time consuming transactions for our company that has its accounts with FNB. Vikki (branch manager) and Nick (assistant branch manager) were exceptional in the handling of these transactions. Very professional, thorough, and respectful. Special thanks to Nick who went over and above resolving an issue from an error made on our end. His attention to the problem and efforts in resolving it were exceptional! Thanks guys!”
10AM - 5PM
1499 Dean Dr, South Euclid
Banks
“I recently got approved for their auto loan . The process was preety long taking that they needed a lot more information than what I provided It was worth it. The teller pushed to get me approved. The only thing I was not okay with was communicating about the process once getting approved and once you open up an account. Overall it’s good”
9AM - 4:30PM
911 E 185th St, Cleveland
Banks
“I visited this beach yesterday and the staff was very kind and professional. Ms. Kelly answered all of my questions because I am thinking about switching my accounts over from another bank. Keep up the good work!”
“Fantastic service! I recently came in to open a checking account and also applied for a personal loan. The whole process was smooth and stress-free. A huge thank you to both Oleksandra and Darlene, who went above and beyond to make sure everything was handled efficiently. They are the best! If you're looking for great banking service, this is the branch to choose.”
“Debby was an absolute delight. Super friendly and helpful. I went in to open a new account and was in and out in under 30 minutes. Remodel looks amazing as well.”
9AM - 4:30PM
15000 St Clair Ave., Cleveland
Banks
9AM - 4:30PM
8254 Mayfield Rd, Chesterland
Banks
“Best KeyBank branch I have been to. The Branch Manager, Mellissa, is outstanding. I have since relocated out of state for work, but Mellissa and the Chesterland continue to support me from afar. This branch is a huge reason why I have not switched to a local bank - their customer service (across the whole company to be fair) is unmatched. Thank you, Chesterland team!”
9AM - 4PM
25201 Chagrin Blvd Suite 120, Beachwood
Banks
“Great "Hometown" Bank, always have considered their client base and treat people well. Tom Caldwell has been a terrific leader with a loyal staff. Congratulations on the 120 year Anniversary.”
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“I love this credit union! Jennifer R. has been working with me to improve my credit score so that I can have a better way of living. She is absolutely fabulous and is very insightful and patient. Highly recommend this credit union and Jennifer R.”