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December 2023 by John Abbate
My local Avis center in West Chester is awesome. Service is always top notch!
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October 2023 by Sai Raghavendar
Got a car which wasn’t maintained well, they haven’t check for fuild levels and there was a wheel alignment and complained them while returning and their response was OK . Totally disappointed.
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October 2023 by rjacksonII08
We rented a minivan for 2 days. They withdrew $769 from my account the first day. I called them to ask why. They said I returned the van already without gas in a city we didn't even go near and I STILL HAD THE VAN WITH ME! They said sorry someone screwed up and checked in the wrong minivan at the wrong location. I said ok just give me back my money you took. They said the money will be back in my account in a day or two...that was almost a week ago! We have called their corporate office and they returned with an email saying we was charged with a "pick up hold" of $377 and a "drop off hold" of $392...we have rented several cars before and never heard of a "drop off hold". Our rental was returned on time, clean and full tank....we got a receipt that says our final rental cost was $120 but we still haven't received the rest of our money.....$649We will never use them again and do not recommend them to anyone
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October 2023 by Max Abelardo
Jimmy and the team at the West Chester, OH store always deliver! Simply the best!
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September 2023 by Kamran Aftab
This location has always disappointed me. Dirty cars. One time I got a van with cigarette smell and they didn't have another van. Last time I booked a luxury car, expecting a comfortable sedan. They gave me a very basic medium size SUV. I go there since it's the closest. Next time I'm going to try Enterprise.
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August 2023 by Kave Adam
This location has always disappointed me. Dirty cars. One time I got a van with cigarette smell and they didn't have another van. Last time I booked a luxury car, expecting a comfortable sedan. They gave me a very basic medium size SUV. I go there since it's the closest. Next time I'm going to try Enterprise.
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August 2023 by Ruby Henson
The best crew hands down in the area. I have rented 1-4x a month for almost the past year for work and these guys have never disappointed.
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July 2023 by Ali khokhar
Great staff, Jimmy and Kwame are very pleasant to deal with. Always greet me with a smile, cars are always ready to go, I am usually in and out without any hassle. Great place to rent.
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January 2023 by Pavel Shalakov
This place put my life in danger.Late 2022 snow storm with -8 temp, I received a car with all four tires at 20-21 PSI, no windshield liquid, whatever was used was frozen. Driving along icy 75, I needed to pull over every 20 min to pour water on the windshield. Windshield has a growing crack. The car was past due for an oil change popping a large warning message.I requested the supervisor to contact me, I never received a call.
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January 2023 by Lynn P.
Reserved a rental car about 2 months in advance. I had not gotten any reminder e-mails as the rental period drew closer. I called Costco (from whom I placed my reservation) and asked for their assistance. They did not see the reservation so the Costco agent personally made the reservation for me. I had a confirmation number and everything. When I got to Avis/Budget to pick up my car, they told me they did not have my car and were actually 6 cars short. What kind of a business is this? I have rented through them before and have had issues with being given the type of car I had chosen, but this was absolutely absurd. The website showed that cars "above" the intermediate class were not available but anything intermediate and below were available. Looked as if their website was accurate since it did show that larger car were not available. I wanted the intermediate so I was happy until I showed up and no car was available. I will pay more if I have to but I will rent with another rental company. I ended up driving my own car on my trip. What a waste of time and aggravation. Terrible business practices.
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December 2022 by iancr1
I've used this branch many times and been happy with the service I received but heaven help you if Lisa is behind the desk. She is the rudest and most unhelpful service agent I have ever come across
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December 2022 by Capsouls Network
I’ve rented cars for years for work and this was one of the best experiences. Very knowledgeable and professional staff. I usually rent from enterprise but I will certainly be returning to this location instead. They’ve won me over .
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October 2022 by Neil T.
Watch out for the $250 deposit they'll want to charge your card, after you have already paid to rent the car. Of course they bury that in their credit card terms of service and are not upfront about additional charges. This was 75% of what I rented the car for. After returning the car with a full tank they charged me a fuel fee 30 minutes after I left the location. Called to ask why and, of course, they blamed their computer system for the charge. The car was trashed and disgusting. They just had the trunk marked as having scratches, but I had to circle every panel on the car due to scratches and dents. The interior was stained on all of the seating areas, including the back of the seats. Used to use Budget exclusively for rentals...no longer
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October 2022 by Shawna Dam
Great place to rent a car! The staff very friendly and go out of their way to help and ensure you have great experience with their cars.
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August 2022 by Elyse Jenkins
Absolutely well managed clean vehicle great service! Will rent again!
