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March 2024 by be4mm
Reliable delivery, courteous service
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February 2024 by Brian Sapp
John, Erin, and the entire team are great to work with. Kind, courteous, and very knowledgeable. I use their services for my local business, and they have been great!
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December 2023 by Craig Ogan
Hi I’ve been wanting to write this for awhile now… This is the best UPS Store I’ve worked with and I’ve worked with many as a result of my travels/moving; Stores in Louisville KY, Oceanside CA, and others. Everyone is friendly and works fast to complete the order! This is my go to store for shipping, printing, shredding and buying most any office supplies. Natalie may be the best and happiest customer service person I’ve had the pleasure to deal with!! Go see her for your shipping needs this holiday season! Merry Christmas!
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December 2023 by Jordan Brumbaugh
Everyone is so nice and helpful when I need to ship stuff! They are knowledgeable and answer any questions I have! Even when busy they still take the time to make sure I am taken care of! I would rather come here than the actual post office any day! Fast and reliable and worth the money to ship my bubble mailers!
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October 2023 by laura mannas
I loved Erin she was the best and deserves an awesome rating!
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October 2023 by Somer Khouri Bedran
My recent visits to the UPS Store in Westlake have been incredibly frustrating. The customer service here is consistently subpar. Every time I walk in to this store, it’s always an issue. They always seem to have an attitude. the salespeople seem annoyed and impatient. It's as if they can't be bothered to assist customers who are trying to access their orders. Their huffing and puffing attitude is both unprofessional and unwelcoming. I've left the store feeling more aggravated than when I arrived. I hope the management takes notice and works on improving the customer experience.
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October 2023 by Natalie Ward
this store is amazing. the entire staff is kind, helpful, and always a pleasure to work with. they make me feel welcomed EVERY time. i’m not sure what’s wrong with the people leaving bad reviews, because erin, john, natalie, and bella are the EASIEST people to get along with. those with the negative experiences i’ve read on here may need to take a look in the mirror…
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October 2023 by Freddie Lewerenz
Natalie is great! Always super helpful and pleasant to work with!!
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August 2023 by Dorie Blum
John is great! Everyone is helpful and friendly !
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July 2023 by Gabriel Kemble
I have returned three different items to this location (two for Amazon and one for Spectrum). I have had 1 positive experience. The first Amazon return was shipped back to my house instead of Amazon. Why? The second time went smoothly with no issues and the return correctly went back to Amazon. My Spectrum return they refused to take the box it came in and refused to throw it away for me. You're telling me that a UPS store doesn't have the ability to throw away a cardboard box? Would recommend going to literally any other UPS store or putting your box in a bottle and hoping the location it needs to go is on Lake Erie. The experience would be more enjoyable.
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June 2023 by Jacob Hutchens
Very mixed experiences. I've been treated well in the past by employees who were very helpful and kind. However, the last few times, the employees have been dismissive and rude. I just went in at 6:07 pm and asked if i could get some documents notarized. One employee said ok and started to gather the necessary materials. Then another employee (without looking up from her computer) just said, "We dont notarize after 6:00." The first employee deferred to the second, and I was out of luck. They had 4 employees in the store, none of them appeared to be busy, and I was the only customer there.
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May 2023 by Ryan M
I used the packing and shipping services here on Tuesday this week (4/18), and I am VERY PLEASED with the service I received. I had a lot of equipment I needed to return to my former company and did not receive a lot of guidance from them on how to pack everything. I was kind of a scrambled mess coming into the store, but Erin Cullen was very patient and professional with me, helping me get everything squared away to pack and ship the equipment where it needed to go. Highly recommend this place for all packing and shipping needs. Thanks again!
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March 2023 by Dan Terrigno
Long time customer. They go the extra mile for their box holders. As well as printing manuals, signs,etc. I wish UPS would use them as the standard for the other franchises.
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March 2023 by Lauren Pack
The guy at the counter could not be more unpleasant….
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February 2023 by R Meyer
Erin, John and staff have been exceptional to work with over the last couple of years. They have gone out of their way to help me both personally and through my workplace on many occasions.Erin has made accommodations for my workplace, she always is kind and understanding when I rush in close to closing time and ask for them to not only ship something overnight but to also box it up for me as well. At the same time, if they can't do something for some reason, she explains it in a direct manner and doesn't sugar coat anything, which I appreciate.All of the other staff members are the same way, some of whom are family running the business together. Over the last couple of years, they have taken the time to get to know me, my workplace and some of my co-workers and it shows. I won't go anywhere else for shipping, they truly are the best and I hope they know how much they are appreciated.