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June 2024 by Shanon Kneidel
One teller, five of us in line. I miss the days when banks cared about their customers. Give yourself plenty of time when coming here.
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April 2024 by Luis Rodriguez
Amazing customer service. Maria was so professional and I can tell she’s also very smart. I was there yesterday making some transactions and the process was really smooth
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March 2024 by page1 wireless
Slowest tellers at any location I been too, stood in line for 10 minutes while they handled just two customers. I left
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December 2023 by Maryam
Not all, but some of the people hired are unfriendly/ passive aggressive doing their job and interrupt you while speaking. It was uncomfortable to ask them for guidance and explanation without getting an attitude or feeling that they want you to leave if you ask them more questions than they would like.
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June 2020 by Tim Cebula
You have people waiting in line for over an hour at the drive thru. Your hours have also been cut back. This is what it must feel like to live in a 3rd world country. Grow a pair and open the branch
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May 2020 by Katie M.
My family goes out of our way to go to this branch because the people are so helpful, upbeat, and kind! As a college student they taught me a lot and made things very easy for me.
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May 2020 by Kyle A
These drive through lanes is not managed well there is always one car that take at least an hour. In those cases they should have them go in for assistance and have the other cars go on with there day instead of having them wait hours too.
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September 2019 by May May
Customer service 10 stars
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July 2019 by Chad Reed
The PNC Westlake Team led by Brian the Branch Mgr. are very professional, responsive and Super Customer focused. I've never left that Branch without an answer to my question.
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August 2018 by Jami Grobb
Very nice tellers. Mike (one of the tellers) always seems very positive and upbeat and remembers me by name.
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October 2017 by Brent C.
Sat in line in the drive thru for 15 minutes trying to get a check cashed from my insurance company that was from PNC. Very clearly on the check it said payable through PNC bank. Sitting there for 15 mins w no explanation why; the woman finally told me that as I'm not anPNC customer I couldn't cash my check. I could come inside to discuss if I wanted. After sitting in front a very impersonal video screen of no one telling me what's going on; I don't think so. This is why I'm not a customer Went over to Huntington bank and they had no problem Cashing my check.
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September 2015 by Naomi Strollo
Worst customer service ever! Closed my accounts after 3 months! They lie because they procrastinate
