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November 2024 by Craig D
Have purchased multiple items from this location. Very helpful and knowledgeable staff with no pressure during the sales process. Had some issues with an item and the manager and customer support were great to work with to get it resolved quickly. Great experience!
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August 2024 by Peter Brasdovich
Excellent client experience. Clark helped me with an exchange and he was incredibly patient, resourceful, and empathetic. I will make any future orders through this store moving forward.
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March 2024 by Derek Roode
Went into the store to look at buying a couch today. I was super excited about the couch and the speakers you can put in them. I looked around the store and sat on a few of the couches while I waited for help from one of the three at the counter. While waiting I got reprimanded for touching some blocks that one would assume are there for customers to figure out the arrangement of furniture. After that and not the slightest bit of help I left the store and bought elsewhere.
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March 2024 by Megan “wenmeg22” Wenzel
We are in the market for a new couch, my fiancé had done a bunch of research online on Love Sac and we were interested in buying. We were greeted when we walked in the store, three employees were standing by the register but did not offer to help. We walked around the store, tried sitting on the couches. They had small magnetic models of the couches, so I was moving one around to visualize the couch we’d want, and was rudely scolded by one of the employees for touching the model. This put a bad and awkward taste in our mouth at the store so we left. We’re disappointed to say the least.
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March 2024 by Megan “wenmeg22” Roode
We are in the market for a new couch, my fiancé had done a bunch of research online on Love Sac and we were interested in buying. We were greeted when we walked in the store, three employees were standing by the register but did not offer to help. We walked around the store, tried sitting on the couches. They had small magnetic models of the couches, so I was moving one around to visualize the couch we’d want, and was rudely scolded by one of the employees for touching the model. This put a bad and awkward taste in our mouth at the store so we left. We’re disappointed to say the least.
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February 2024 by cdop5
I never considered purchasing this couch until I stumbled in a store. I am so glad I did! Super comfy, super customizable - we love it.This location specifically was awesome. The entire staff was nice and helpful. I’ll specifically call out Clark for proactively checking in with me, making sure I trusted the 60-day return policy….and when I got the entire thing assembled and realized I wanted different covers….he helped me execute the return. It was so easy!!! You rock Clark! I would definitely come back in the future. Highly recommend!!!
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January 2024 by Blake Buether
I lived in Texas and now Illinois and I love shopping and ordering from this store for the past 3 years. incredible customer service. The last visit I accidentally left out one base cover set when ordering new covers for entire sofa set and when I called to order the cover I forget the store took care of it on Lovesac for me and there were no issues. Amazing store and customer service.
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December 2023 by Jennifer Cale
Just went in to see what its all about & check the comfort level.
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November 2023 by Chorey Howell
Great customer service!
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August 2023 by TheLo YouKno
Amber and her asssitant manager were lovely to work with. They made the entire process super easy and helped us get our order together super quickly. It also shipped within a week! Crocker Park Lovesac ROCKS!!!
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August 2023 by Sal Sidoti
Not very helpful and any questions asked i felt like I was bothering them. Just remember dont touch the blocks!!
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March 2023 by Henry Ng
this is my fifth purchase from Lovesac over the last decade. I was very impressed by the quality of sound in the stealth tech product decided to buy the package with three satellite sides. The sound is crystal clear and the product was pretty easy to install a set .The sound is crystal clear and the product was pretty easy to install and set up. I’m very impressed and I would buy this product again!
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February 2023 by Jax 826
Juan was super friendly, patient, answered all our questions, let us test everything, and allowed time to experience the stealth tech without pushing or being intrusive. Stated my order would arrive 1 to 2 weeks. Every single box arrived 2 days later.
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February 2023 by Jon Wehring
The guys were very helpful and knowledgeable. Friendly and just made our experience the best. We didn’t intend to purchase but after the great service we went ahead and ordered.
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January 2023 by Allison Gilgenbach
Experience was good until the order was messed up… still waiting for a resolution for over 2 weeks.
