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May 2024 by Tyler H
Had an amazing experience from start to finish here. Annette and the team are fantastic and you would be a fool to shop anywhere else.
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March 2024 by James Prebish
I highly recommend Kleinhenz for quick friendly service. I have an old chain that they fixed twice on the spot. One repair was practically free and the other was ridiculously reasonable. Give them a try.
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February 2024 by Carolyn McGreal
They just replaced my watch battery for $15 and took a link out of the band of a cheap watch that I love) for free. They were polite and friendly, unlike a nearby jeweler who wanted to charge $35 just to take the link out, and acted like I didn’t belong in their beautiful store. Thank you Kleinhenz!
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January 2024 by Joseph Hirsch
My future wife wanted to share her tastes so we ventured into Kleinhenz. We had the opportunity to work with Jennifer Frank. It was such a a good experience, that a stunning engagement ring, wedding band, wedding earrings, birthday earrings, and bracelets have been purchased. The mutual appreciation of customer/consultant goes above and beyond that this is worth the drive (i.e. I travel from the Detroit area) for the experience. This is my place to go!!!
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January 2024 by Kristine Thorpe
Kleinhenz now has customers for life due to Jennifer Frank. She helped my now husband select the perfect engagement ring for me. We also purchased our wedding rings from her as well. She is knowledgeable, honest and such a pleasure to work with. She really goes above and beyond. The selection and quality at Kleinhenz is extraordinary. The atmosphere is relaxed while still being professional. They have beautiful pieces in a variety of price ranges. We have even referred out of state friends to Jennifer and she has taken the best care of them.
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January 2024 by Mollie Gill
My dream engagement ring is so beautiful and beyond what I could have ever imagined or wanted. Thank you KJ!
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January 2024 by John Austin
The entire experience was positive from start to finish. Jennifer Frank helped us along the way, and we cannot recommend her enough! We absolutely plan on returning to Kleinhenz for our jewelry needs in the future.
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January 2024 by Ana Mi
Great customer service! I’d give ten stars if I could! I went there to change a watch battery, but the customer service representative told me that it didn’t need to be changed, and told me exactly how to care for the timepiece. Wonderful lady!
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December 2023 by John Tekautz
Incredible first class experience. Ken and his staff are very knowledgeable, friendly and professional. Especially Jennifer! She went above and beyond helping me find the perfect engagement ring for my now beautiful bride. Then followed it up with being certain my bride's wedding band complimented her engagement ring perfectly. Thank you! We'll be back for an anniversary band.
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December 2023 by Tom Humpage
Stopped in Kleinhenz while looking for a battery for a very inexpensive watch that had sentimental value for our family. Shane very graciously helped by replacing the battery and removing two links as well. I'm embarrassed to say how little he charged me and only after I forced him to take something. Shook my hand and said have a very Merry Christmas. Wonderful experience. Thank you Shane.
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December 2023 by Robert T
Kleinhenz Jewelwes is high class and really goes out of their way to help their customers the best they can. The whole staff is very pleasant, every time I go in (or talk over the phone) and management really goes out of their way to ensure they are doing everything they can to get me what I’m needing. Also, I’ve been there for two different services (watch and cuff links fixes) and they def have the right people to fix darn near anything..if they can’t, they have had no issues making me aware of it and then even provides me other options that I could potentially make. They go above and beyond to get the job done and for that alone, I’ll always be a returning customer, no doubt about it. Btw - if you need help with jewelry fixes, Shane is the man with the plan. If he can’t do it, no one can!
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October 2023 by J C.
Kleinhenz has always been very helpful. They now have a goldsmith on site which makes jewelry repairs very quick.
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July 2023 by Ta Lavren
Brought them a gold chain to solder one end that was broken and they did such a horrible job soldering it, but when were confronted they lied that they soldered another end, not the one that was soldered horribly. They think I don't know my own chain that i have for 30 years and I don't know which end was broken? You can clearly see that one end is original manufacture soldered and another is this amateur shop did.
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June 2023 by Gail Lynne Hamilton
I stopped by Kleinhenz's store in Westlake for advice on an older clock that belonged to a family member. The welcome was warm, courteous, and professional. Ken needed to contact an external expert for this specialized request, but he got back to me within a day or two with very helpful information. My impression of the business was excellent and I would certainly look to Kleinhenz for a future jewellery or watch purchase.
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June 2023 by Jeff Selong
Great experience shopping for luxury watches. Shane was super helpful.