Head Quarters Salon & Spa Aveda has a mixed reputation based on customer experiences. Many clients praise the salon for its talented stylists, particularly highlighting the exceptional skills of Nia and Melanie. Nia is commended for her thorough consultations and her ability to achieve perfect haircuts that meet client expectations, while Melanie is celebrated as a hair magician who creates a welcoming environment and boosts clients' confidence with her artistry. Many customers have shared positive experiences with Melanie, noting her ability to explain the process, especially for first-time clients getting services like perms. She takes the time to understand clients' hair needs and offers helpful aftercare advice. Clients feel comfortable sharing personal health conditions, and Melanie even provides samples of products to accommodate sensory issues. However, some customers have faced significant issues during their visits. One long-time client reported dissatisfaction with a $400 service, stating that the results did not match expectations, including incomplete coloring and a lack of accountability from staff. Concerns were raised about the salon's cleanliness and the use of products, leading to discomfort during the appointment. Despite these concerns, many appreciate the overall experience at Head Quarters Salon & Spa Aveda, valuing the skills of certain stylists and the quality of services offered. The salon continues to attract loyal customers while striving to address the feedback provided.
