Body Shops in Westlake, OH

“Stephan, the owner, is very knowledgeable and responsive in communications. He was great to work with & my car looks as good as new!
Now, I understand why people say K-Auto is the only place they trust to work on their car! It’s the only place I’ll go for future needs! Thank you, Stephan! 10⭐️”

“They do a good job but it takes forever just to get an appointment for an estimate. Then it takes forever to get an appointment to begin the repairs. And communication isn't great. Basically no word and then one day after a couple weeks they'll call and say it's done. But they do a good job and if some repair isn't quite right, they'll fix it very quickly.”

“Alright, I'm just going to lay it all out there. My mom smashed up my beautiful new car while I was in another state a week and a half before Christmas. On perfectly clear roads she hit the only other person driving at 4:30 in the morning. Just merged right into them even though I have those fancy mirror/sound alerts when a car gets too close... For this story I'm also going to have to tell you that insurance follows the vehicle not the person so I was financially responsible even though I was not the person driving. Soooo I had my car towed to the closest repair shop and decided to drink a lot on the beach before I came back to Ohio to deal with this hot mess. My dad picked me up at the airport (mom was hiding at home) and we went straight to Autonation Collision Center where I burst into tears trying to talk about my car repair. Luckily I was in the hands of manager Paul who is super personable, helpful, and patient. He understood my frustrations and worry and totally made me feel reassured that everything would be okay. He even walked me over to Enterprise next door so I could get a rental. Side note: If you do not have rental coverage on your insurance policy you need to stop reading this and immediately call and add it. I was given a discount but still had to pay $20 something a day for my rental since I did not have coverage. It adds up fast! Back to Autonation, I was told I should probably get my car back sometime after the new year (holidays slow down part delivery and workers need a break too). UGH! But it was what it was so I shook hands and left in my rental. The next morning Paul emailed me with pictures of my car and an assessment for the repairs, work started right away and he handled everything with my insurance company! I continued to communicate with Paul through email and he was always prompt and friendly keeping me updated on everything. (I prefer email, but I am sure he would have no problem with telephone calls). Luckily for me they managed to fix my car early and I received it after ten days, right before the year ended. This made me very happy because it saved me money by returning the rental car early. When I went to pick up my car the office was pretty busy and I did not receive the same level of service as I had before (I was left on my own to find my car in the parking lot with no discussion/review), but that was quickly cleared up with a follow up email from Paul after the holiday. He understood my feeling like my new car was tainted and allowed me to stop back in so he could reassure me and calm my nerves by going over in detail the work they did. (I'm talking he even took me into the shop to show me how a worker was doing a similar repair on another vehicle!) They also popped out a tiny dent for no extra charge! Oh and when the weather is above 20° I can get free car washes! Overall just a really good experience after being put in a crummy situation. I highly recommend Autonation Collision Center!”