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March 2024 by Nozmoking 1
My vehicle was dropped off on 12/12/23 and was told it would be finished right after the holidays. 3 months later..
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March 2024 by George H
I went after a collision and they fixed my car. However, the front hood is lifted a little bit and you can place a finger or two underneath. They said, they will order an new latch and to drop it off. That day, they supposedly changed the latch and billed the insurance company. The hood didn't look any different, so I thought they were lying and didn't order anything especially that I was the one to call and ask if the latch was ordered, not them. I called the insurance company and they were not billed for anything. They lied to me about ordering a latch and wasted my time waiting to be supposedly replaced. I would never go back to them or recommend this place to anyone. They only talk and don't deliver. They got so much money out of the insurance too. I am disgusted with this place.
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January 2024 by John Mathie
Very efficient and helpful.They kept me informed of progress and any issues.
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January 2024 by tones wireless
Beware terrible service
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October 2023 by Timothy Fridrich
They replaced my hood under warranty did a good job
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August 2023 by Chris Martens
They do a good job but it takes forever just to get an appointment for an estimate. Then it takes forever to get an appointment to begin the repairs. And communication isn't great. Basically no word and then one day after a couple weeks they'll call and say it's done. But they do a good job and if some repair isn't quite right, they'll fix it very quickly.
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June 2023 by Eric Jessen
My wife's car needed some collision repair. Normally, going through the "process" is annoying, irritating, and even a bit painful. Not this time! Kimberly handled the vehicle inspection, cost estimating, and insurance interaction smoothly. I'm very pleased so far. Let's see how the repairs actually go. My expectation is that if the parts are available, that should be smooth as well.
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May 2023 by Michael R.
If you could give zero stars that's what they deserve. The 'manager" that answers the phone is the rudest customer service interaction I have ever had. She hung up on me. Repair over a week late getting back. Who knows what condition it will be in. Avoid this collision shop at all costs. They say they are not affiliated with the dealership at all and it's a good thing because who would buy a car there knowing this is the service you get? I asked the dealership to help and they told me that they have had many complaints about her but since she doesn't work for the dealership that they can't do anything. STAY AWAY FROM THIS PLACE.
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March 2023 by Kella Kells
Love bringing my car here - and I've never said that before. As a woman, oftentimes I find myself with more issues than present when getting my vehicle assessed. However, not only were they extremely patient with me, worked with me to make the repairs possible, and supported me with regular updates and explanations via phone when I wasn't sure what was happening with my vehicle. Thank you, AutoNation Westlake! You are the reason I was able to restore my new car back to its former glory after being backed into in a parking lot.
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March 2023 by Makayla Lang
Love bringing my car here - and I've never said that before. As a woman, oftentimes I find myself with more issues than present when getting my vehicle assessed. However, not only were they extremely patient with me, worked with me to make the repairs possible, and supported me with regular updates and explanations via phone when I wasn't sure what was happening with my vehicle. Thank you, AutoNation Westlake! You are the reason I was able to restore my new car back to its former glory after being backed into in a parking lot.
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December 2022 by Steven J Destrampe
Was told by Dale the collision manager to bring my car in on a day to get looked at for work they had performed, well they were closed that day. When I talked to him he was very rude and short with me, and basically blamed me for coming in on a day they were closed. When I talked to someone in the service department he said they had multiple customers who were told to come in this day as well.
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December 2022 by Willy Mayer
Good very knowledgeable and they keep you informed especially now that it takes so long, but otherwise very happy with their work
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August 2022 by Colleen Hershey
While I am happy with the repaired dent, the trim around the fender/wheel well is not as tight as the rest of the car. I took it back for another week for adjustment and they told me they put on a new piece of trim and it was perfect but when I picked it up it was exactly as it was before, and the gentleman there did agree. I expected a call on Monday 8/1 and I still haven't received that call to get it back in yet again.Service: Body & Trim
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August 2022 by Jon zuccola
Took my car in for a 4 day minor repair (their estimate) no parts needed. Shop took 11 days to repair. Won't tell Allstate that it took 11 days so I can't get my rental reimbursement. Told my wife they would call it in, but never did. Called back again today to resolve, but Dale is too busy to take my call.Services: Painting
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August 2022 by Tom Urich
I stopped in to get an insurance estimate. Was told I have to make an appointment and earliest available appointment for a simple estimate was a week out. Really?? Didn't get my business.
