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October 2024 by Christa Decker
The staff are incompetent. Given correct information to order a bed a month ago and still have not ordered it. Took business elsewhere.
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September 2024 by bill piar
The lady working at the desk when you first walk in the door is terrible. She is very very mean she should be fired and not even be working with the public.
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April 2024 by Adrianna Rosado
Working in senior living we are grateful to have Accucare Home Medical Equipment right down the road! Everyone is so friendly and very responsive to your needs. As long as the equipment is in store they often times have it to you the same day!
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February 2024 by Harlan H.
Well qualified, very nice people. Have quality lines of merchandise. Pricing is on the middle to high side.
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February 2024 by Garret Jones
What an amazing store. These people really know their business. It is packed with medical equipment and staff that is courteous, helpful and knowledgeable.Purchased a lift chair after Cliff showed me my options. I cannot say enough good about the people. The delivery people are second to none. Setup and explained features.HIGHLY RECOMMEND!
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February 2024 by 8-ball Bull
My family loves coming here
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January 2024 by Tony Grego
Had to purchase a few items for an elderly relative at the last minute and the team at Accucare Westlake could not have been more helpful and knowledgeable. They had everything in stock and they made it very easy.
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November 2023 by Ronald J. “Ron” Kiner
The people know all their different kinds of items and everyone is trained to fit the customer with canes, braces or handicap clothing.
The store is very clean with a lot of seating. The restrooms are clean and big I had no problem moving around.
I highly recommend AccCare.
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November 2023 by Ronald J. Kiner
The people know all their different kinds of items and everyone is trained to fit the customer with canes, braces or handicap clothing.The store is very clean with a lot of seating. The restrooms are clean and big I had no problem moving around.I highly recommend AccCare.
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July 2023 by T. D.
DO NOT USE ACCUCARE in Westlake on Center Ridge. My mom who is a disabled former police officer who was shot in the line of duty needs medical equipment. Accucare offered used equipment that I did not accept for pest and equipment failure reasons. For 2 weeks I waited on the new equipment. The "new" equipment was brought to my home but it didn't work. They sent an employee to see what the problem was but he wasn't able to get it to work properly. He expected me to use my body weight to make the equipment work correctly. I refused because the equipment should work with ease. Accucare failed to remedy the issue and sent me on my way. I am appalled that a local store that I was trying to patronize would do this to a person in need.
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June 2023 by Deb Kopcak
Reached out to twice to get someone to come out to quote my parents house for a ramp. Each time I talked to someone on the phone I left all the information and no one came out or called me back. Very disappointing.
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April 2023 by s m
Bought a very expensive chair which broke down the material did not wear well. In the meantime the accounting office which is less than desirable would not make a claim with Medicare which they are required to do with a prescription, blaming my doctor office. However when I first confronted them said too busy flooded with paperwork and short staffed. Paid in full for the chair. Before the year expired I sent the claim in so here I am after an entire year with no reimbursement yet waiting for an answer. Service on this chair slow from manufacturing the material they brought is very insufficient and now sitting worse than before. The manufacturer contacted me and they basically blew off what I had to say. My suggestion buy a cheap chair at Drug Mart may have to replace it sooner than later but at least you're not paying top dollar and getting poor quality. Good luck if you're filing medicare through them. Liveand learn what not to do.
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January 2023 by Leslie Speigle
AccuCare has been helpful but several calls once my order way place Heather and Gale extremely helpful in trying to sort things out.Unable to deliver on day ordered due to delivery personnel problem but arrived the next day.My name was put in system twice under 2 names , spelling slightly different. This caused billing to an incorrect card, which they fixed and refunded. I was billed for the following month despite I m sitting here waiting for the delivery person to arrive.Thank you Gail for fixing this and canceling the order.I spoke with the drive and was quoted the time of by noon for pickup. It s 3:00 and no communication on where the driver is. Had I not been given a time I wouldn't be frustrated.Other than the driver/delivery/pick up issues this is a good place. Perhaps another is needed or a helper for the driver
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May 2022 by Susan Roberts
If I could write a negative review I would. Rude.Unorganized. No one keeps track of things on paper... organize your place with a system....a computer system. When a Dr sends Rx over you'll scan an find it better... then you don't have to be RUDE to people. You'll keep files on customers so you can keep track of things. Will not be returning... EVER. So rude.
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February 2022 by Susan Soeder
Welcome to Accucare- your neighborhood durable medical equipment (D.M.E.) retail store. Although we're not a pharmacy, and we do not fill medications of any kind, we are in partner with Anthem Blue cross and blue shield and Medicare, (Not Humana, AARP, or Medicade) to help with covering you on any of your medical equipment needs. Not only do we fit for mastectomies, we sell almost everything from a simple round band-aid, to motorized scooters, up to lift chair recliners, to hospital beds. We also have a fantastic variety of compression socks to help keep you on your feet If we don't have it, well try to get it for you or guide you elsewhere. We also rent out selective equipment. We pride ourselves with the ability to keep our neighborhoods active, mobile, and happy. Therefore, we also provide certain equipment repairs and will provide not only stair lifts, but the installation of stair lifts. So come on in, take a look around, and leave confident, knowing you have our support during your hardest and healthiest times.
