Victra in Westerville, OH, is a Verizon Authorized Retailer dedicated to providing a positive experience for its customers. The store offers a wide range of wireless devices, including phones, tablets, wearable technology, accessories, and device protection. Customers appreciate the knowledgeable and friendly staff, with some reviews highlighting specific employees who go above and beyond—helping with transfers, explaining options, and handling difficult situations with professionalism. For example, one staff member was praised for extra time and clear explanations, while another was recognized for multitasking and managing an upset customer with grace. The store is convenient for addressing issues, but some customers find their prices for certain services, like data transfers, to be higher than expected. Overall, Victra aims to connect technology to life in a trustworthy and fun way, with staff committed to ensuring customers leave satisfied.
I came in to switch carriers and buy a new phone. The staff were very knowledgeable and helpful, walked me through the process of switching and setting up to my new phone. There were a few hiccups moving my data but the remained helpful and friendly the entire time.
July 2023
Took awhile but I'm hoping the situation is taken care of. It's like the right hand doesn't know what the left hand is doing.
July 2023
I was able to get in and out pretty quickly with the accessories and information I went there for.
