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May 2024 by Jeremy Mader
Bought a battery at one location 5 1/2 miles away after speaking with a representative at this store. The part that I bought from the other store was not the issue. Went to return this part to this store with receipt only 2 1/half weeks later under their 30 day return policy and was turned away. No attempt to make things right manager and counter personnel seemingly did not feel it was time to do their job just yet that morning.
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March 2024 by Meredith & Paul
Replaced my windshield wipers, they were on sale, the staff came out and replaced them for me! Thanks Napa ?
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January 2024 by Craig Skeel
Good service from Jeff. Didn't give up when one vendor didn't have part in stock.
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January 2024 by Michael Reed
Fast friendly service! Really appreciate the help these guys give to those of us who are not mechanically inclined
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November 2023 by Charles
Fast friendly service !! Very helpful in all areas.....thank you Napa
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July 2023 by Kevin Metzger
They had what I needed
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July 2023 by Shannon Fryar
Helped put wipers on my car. Very nice
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July 2023 by Craig Reichman
Friendly service
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March 2023 by Jonnyreverb
They charge more, have terrible service, and just ignore online orders until you come in the store. Every time I have ordered something online from these guys I get a message that reads"Please wait to be notified before heading to the store. You will receive an email when your order is ready for pick up." But they never fill them until you get there, and half the time they didn't even have the item. They charge 25% more than the manufacturer (Porsche in my case) for an OEM part, and they ignore the orders, and didn't even look up from their web-surfing or reply when I said "Hi" as I walked in.I don't know how they stay in business.
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February 2023 by Shannon
Helped put wipers on my car. Very nice
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December 2022 by Steven Nutt
Napa is a great place to get the auto parts you need plus advice if needed
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November 2022 by tammy pierce
Only ask employees who have been there for years, the new ones are terrible
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September 2022 by Tiffany SHIVELY
Of all the auto parts stores I went to this day looking for a specific wheel but, this was the first store that actually seemed to know what they were talking about and they were able to help me
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August 2022 by Mary Boyer
Terrible experience with this location. Ordered wheel bolts for my old beetle. Had to go in three different times for 10 bolts. Ended up purchasing 15 because they didn’t have 10 that matched. I now have 3 different sets of mismatched bolts. 5 of the bolts were clearly worn down, covered in grime/grease. Guessing they were returned. Another set is painted bright red. When I asked for a clean set, I was told they could be ordered but there was no guarantee they would look nice. Terrible customer service and no concern for the customer at all. To get attitude instead of understanding from an employee is unacceptable. Don’t waste your time with this location. Also, they decided they close at 6, not 7 (website and Google not updated). Even more useless considering the number of parts stores in Westerville open until 9pm.
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August 2022 by Jonathan Shishko
Everyone is always super helpful and honest. Especially Chris.
