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“The best UPS I’ve ever been. They called me and left voicemail just to make sure if my package delivered onetime, yes it was delivered exactly ontime. Thank you for going above and beyond to serve the community, we appreciate your service.”
“I've been to this location several times and have always had excellent service. Today, I brought in two large portraits to see how much shipping them would cost. Bridget was very friendly and professional, explaining the costs and handling my items with care. She was super understanding when I wanted to wait in the store so I could text my husband about whether he'd be comfortable with the cost. Ultimately, I decided not to ship the items, and since I had my young child with me, Bridget and Stew offered to let me get him to the car and bring my car around so they could load the portraits in for me. I didn't even purchase anything on this visit, and they still provided top notch customer service! I will happily take my business here in the future.”
“I had signed up for a new mobile phone service. In signing up, I received a free phone (Orbic) and a tablet. BIG mistake!
The quality of the phone was UNACCEPTABLE! All I wanted was to return it ALL! I went to The UPS Store and the employee I encountered was EXTREMELY accommodating! Did not think of remembering her name...sorry I didn't!
Great experience!”
“I gave UPS store in Gahanna, Oh, a 5 Star☆☆☆☆☆ rating.
I am always greeted with friendly faces and smiles.
I love this location,the staff is prompt and efficient, easy In, easy out.”
“⭐️⭐️⭐️⭐️⭐️
I had an amazing experience at this location today! Legion and Hermon went above and beyond to help me print off my resumes—they were patient, professional, and incredibly kind throughout the whole process. Their customer service was top-notch, and they made what could’ve been a stressful task feel easy and even enjoyable. Just genuinely wonderful guys who care about helping people. I highly recommend this location for anyone needing support or great service. Thank you again, Legion and Hermon!”
“Imagine all of the services of the post office, but with no long lines and good customer service. It does exist and can be found in a shopping center in Upper Arlington. They have shipping and mailing services for USPS, Fed Ex and UPS all in one place, which is really convenient. They also offer printing services, but I have never used those. I believe it is under new ownership, and they really brought the business back to life. They are closed on Sundays.”
“Always have a good experience when shipping my packages. Folks working there are always nice and helpful even though some of the clients appear to be difficult…”
“I had an issue with Samsung while trying to send back a repair, but James at the UPS Store was so incredibly patient and helpful. He was attentive to me while I waited for Samsung Support but was also able to take care of all the customers in line behind me, while making sure to check in on me and asking if I was still good. Thank you James for all your help and patience with my situation!”
“The staff is always really helpful whenever I visit. Sometimes working together to answer questions I might have. I was shipping a very large package and they Or easily able to answer all of my questions.”
“Had a really good experience shipping my stuff out from here. Big shoutout to Shawn - 10/10 customer service. Was stressed out going into this since I was moving but he was super kind and made me feel a lot better about the whole process. Had poor customer service experience in the Short North location, so really appreciate Shawn for taking care of me here!”
“Everyone is great! They even went out of their way to get a package to me.a package from china only had my email address and phone number so they called me before shipping it back. Great service. Thank you ?”
“People often only tell when they have a terrible experience, but today, I had a great experience. Shawn was accommodating. I was feeling a bit sad because I couldn’t carry my package in, but Shawb dropped everything to assist. He was very kind. I am beyond grateful. I think this will be my location going forward. Thank you, Shawn!”
“I always have a great experience at the Polaris UPS Store. The associates are kind, helpful, and hard-working. They make a mundane errand much more pleasant than expected. Thank you!”
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“I had one of the best customer service experiences ever today in that store! I don’t know what has changed in the last couple of months, but the management is better than it’s ever been before. I had the pleasure of speaking with Colleen today and she just makes you feel like you’re at home and nothing is just a transaction. I will never goto another UPS Store! Thank you Colleen, and associates!!!!”