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March 2024 by Toby Boyd
I hot take is people want cheap copies/printing and 5 star service. Those desires are at odds. I wanted color prints for an overachieving Flat Stanly project. My spouse made the pdf 90mb. This made self service a no go. The team helped me out, even though things looks bonkers busy.Yes, I had to pay more than just copies; but I got what I wanted and people's time isn't free. Could have saved about 50% had I trusted my gut and shrunk that pdf ahead of time.I think Jay helped me and a managery person was there trying to push through the chaos.
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February 2024 by Gray Son
Incredibly displeased with how I was treated there. Did not make me feel welcome there at all. They also when I called them to cancel an order they interrupted me to correct me. Not business professional at all. One of the workers there was very annoyed I sent them the wrong file. Not to my knowledge that you can't have a file that's already 8 up.
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February 2024 by Jim Larvy
VERY rude. Tried speaking with them in a professional manner but they would not keep it professional. Interrupted me when I was calling them to cancel an order. Spoke to me in person like I didn't know what I was talking about.
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December 2023 by Eesh E
Jay is the best! Brought a much needed smile to my face- Thank You.Very patient and helpful?
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October 2023 by Squirrelly Fursona
I needed to laminate some temp tags for my car. The assistant was very friendly. There was a self-serve lamination station but he took it and did the lamination for me. He also trimmed it to fit in the cover I was going to put over it, and hole punched it for where the screws needed to go through. Very helpful and I successfully have the tags mounted where they're visible now. And hopefully weather proofed. The rear window is tinted too dark to see the tags there at night.
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September 2023 by Melissa Alt
I have used them to print invitations for the last 3 parties I’ve hosted. They have yet to get my order correct. I told the lady working there who just said “well that’s how it came across the computer.” No effort to correct the order even after I showed the correct order on my phone. Then she just walked away with no resolution. Never going there again. Don’t waste your time.
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September 2023 by Jessica Piotrowski
I ordered funeral cards for my moms funeral. I said I needed 4 images on one sheet. Instead they sent all 8.5 x 11 copies. When I called, they said that was the order I placed and that’s NOT true. Especially now that I see they’ve done the same to other customers. And the woman that called me, Joy, was not friendly at all whatsoever. Not to mention their website is garbage. It kept glitching and I had to keep restarting. Won’t order again.
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August 2023 by Michael Francis
Customer Service at this location is HORRIBLE. First lady could not help me and asked Bob to help me. After making me wait for 30 minutes, Bob finally came over and would not help me with my order!Do not give this location your business!
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May 2023 by Shana French
Excellent. I had something printed quickly on a Sunday afternoon. Great service.
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April 2023 by Parvati Singh
Wish I could give this place zero stars. The worst experience ever- they printed my document with the bottom potion cut off (for no discernible reason by the way), refused to provide me with documentation stating I need to come in again to pick up my document and EXTREMELY rude. Avoid if you can!
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April 2023 by David LaValle
Very nice facility with a helpful staff. It is more than just a shipping store. They have an amazing array of products and services which caught my eye.
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January 2023 by Lucy Rechsteiner
I have to say, Jimmy is amazing. He is hilarious, helpful & kind. I’ve never had a negative experience at this FedEx location, but my conversation with him today brought my rating over the top. It’s the kind of customer service that can lift your spirits on a bad day, like a good cup of coffee. Thank you Jimmy for serving the Westerville community for 25 years! You are truly a delight!
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December 2022 by Maryann Mason
I've used this business before & have been completely satisfied. The staff is very competent & ready & willing to help! Service exceeds my expectations.
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November 2022 by Julia Bates
Manager, David, was phenomenal! He and team member Neche P were kind and very helpful.
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August 2022 by Lucy Hauser
I have to say, Jimmy is amazing. He is hilarious, helpful & kind. I’ve never had a negative experience at this FedEx location, but my conversation with him today brought my rating over the top. It’s the kind of customer service that can lift your spirits on a bad day, like a good cup of coffee. Thank you Jimmy for serving the Westerville community for 25 years! You are truly a delight!
