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March 2024 by Bronson L. Bach
Had grooming yesterday for our Westie- came home to shuttering and blinking -eventually couldnt keep the eye open at all- woke up with eye matted completely shut- Second time now for scratched retina - first experience was almost $1500 at the emergency vet visit - weeks worth of drops and salve - actually spoke with the groomer requesting that she be careful around our pets eyes - when I dropped him off - beware!!
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November 2023 by Diane Giesse
I have been loyal to this groomer for 12 years and recently there has been an unfortunate shift in the way their staff has treated me and my husband. The last time I dropped my dog off to her appointment my pickup time was extended by an extra hour without any communication to me. This would have been fine had the manger been understanding and kind when I had arrived to pick my dog up. Instead she cut me off several times when I attempted to ask questions and was very dismissive. This upset me because she wasn’t listening to what I was trying to say to her and took me off guard because she was reacting harshly when I was speaking very calmly to her. My husband went in shortly after just to get an understanding as to why our pick up time was later than what we were told and she acted the same way towards him. A few hours later when we had arrived home with our pup. We got a text that we had been removed from booking with her company indefinitely. This was very unexpected and left us stranded without a groomer in the middle of a holiday season when it is extremely difficult to find an opening anywhere. I think this is important for everyone to consider before booking their dog at this groomer. It is a shame they have taken such a turn for the worst because they have always done a great job cutting my dog, however the attitude and disregard of the customers from the staff has unfortunately forced me to find a different groomer.
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November 2023 by Kristine Adams
Jamie is the best! We have a 7 month old soft coated Wheaton terrier named Muppet. He is like a toddler in a fur suit, an absolute clown. I don’t know how she does it, but every time we pick him up he looks like he just stepped out of the show ring. And the best part is that he loves to go to the salon, he kisses her every time before she takes him off the table. Thank you Jamie! xoxo
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November 2023 by A F
I would suggest evaluating the company's approach in addressing customer concerns, particularly when dealing with dissatisfied individuals. There appears to be a prevailing tendency to dismiss customer feedback, creating an environment where the customer is consistently deemed at fault. Furthermore, it seems that the company lacks a systematic process of reviewing client records before each grooming session, resulting in potential oversights. Additionally, it is worth noting that there are instances of undisclosed fees that customers may encounter— it’s not uncommon to pay more than $200 for service.Over the years, I've come to accept that this company's customer service leaves much to be desired. But, I stuck around because their grooming used to be top-notch. Unfortunately, things have taken a turn for the worse. The quality of their service has become lackluster and just not up to par anymore. It's a shame, but it's clear that it's time to find a new groomer who can deliver both great grooming and excellent customer service. Where did the former owner and staff go?
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November 2023 by Nicole Hughes
My dogs last 2 appointments have not been as good. I really liked the groomer we use to have. She always did a great job. Last 2 times I had 2 different groomers and paid a lot more and my dog hardly looked groomed. Disappointed.
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October 2023 by Amy W
I started coming here when they first opened with Maltese and now I take our golden retriever mix. They always do a great job, cutting her fur short as we like it so that it doesn’t mat. We’ve never had any issues.
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October 2023 by Skyler Birkbeck
Absolutely amazing experience!! Today was our first groom at this salon, and my puppy girl was completely taken care of! She smelled amazing, had an adorable fall bandana and had short nails. The salon was adorable and very clean. They got her in right away, and the onboarding process was very easy. I am happy we made the switch from another local groomer. The price, quality of service and professionalism were unmatched. We'll be back!! :)
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September 2023 by J Carter Bean
Our miniature schnauzer, Blaze, always looks fantastic after her visits with Kayla… Extra care is always given to Blaze’s matted dust ruffle, which is greatly appreciated!
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August 2023 by Eve Wong
Jamie did a fantastic job for hailey’s first visit at 18 wks and she is v patience with her for 4 hrs straight! I would definitely go back again and highly recommend her service to everyone. Thank you Jamie!
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August 2023 by Nicole Hampton
This is the ONLY place I trust to take my two pyrenees and know they are going to be done right. Every single time I take them I can't believe how much cleaner they are when we pick them up. Staff is awesome and always accommodating to my requests. Pyrenees take a lot of work and I appreciate them so much!
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August 2023 by Alice Brisco
My dog always comes out looking great from designer paws. They do a good job on his nails and ears and he is always the cutest fluff ball when he comes home. Would recommend.
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August 2023 by Toni Donahue
I have been taking my dogs to Misty at Designer Paws since she opened her pet spa and we have always been delighted with their cuts and the service.
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August 2023 by John Struzzi
Fabulous salon. Took my long overdue Scottie in for a coif. Missy came out and immediately made friends with a very reluctant dog. He looked amazing when I picked him up and he was not stressed out. Highly recommend.
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August 2023 by Jill Hadley
This is the first time I have used this grooming place. They did an excellent job with my terrier. He looks great and he was happy when I picked him up. I highly recommend this groomer.
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July 2023 by Katy Cripe
Jamie did a great job! She made sure that our pup was done how we like her to look and she was much quicker than has been my experience in the past. I am looking forward to having her groom our pup again!
