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July 2024 by Cheryl Kight
Operator said they were very busy and directed me to call another number and hung up. They are not usually this way.
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April 2024 by Derek Roland
They don't answer the phones, don't return calls at all. There is no callback. Then the line cuts you off. That's atrocious customer service. 1. Don't use this location 2. They're no that busy, they don't wanna answer phones 3. Vote with your $ and go elsewhere
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April 2024 by Alan Rusnak
Met with Cooper Jones for some routine account maintenance activities. I was greeted immediately by another staff member upon entering the bank. As I sat down in the waiting area for our scheduled appointment, someone notified Cooper, and I was in his office within a minute of setting foot into the bank :-). Cooper immediately expressed concern over my apparent leg injury, as I volunteered some details with him. While addressing my banking needs, he offered many words of support and encouragement regarding my injury recovery including some from his own personal experiences. Super friendly, personable, supportive, and efficient. What more could you ask for? I will definitely schedule with Cooper in the future for additional banking needs.
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January 2024 by JA C
Chase has no equal in the banking industry. They are the most friendly, people oriented professional teamthat I have come across of the few banks and credit unions I had to leave. Thankyou, Chase.
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December 2023 by Nikki S
My fiancé and I went in to open a personal account for myself and a joint account for the both of us. We spoke to a couple of staff members initially who were all super friendly and helpful! They booked us in with Mariah that same afternoon after we returned back with all the required documents. Mariah is amazing! She’s super genuine and friendly and as I’m a foreigner, the process took a while and was pretty complex but Mariah remained upbeat and super patient! Mariah also called the next to day to make sure we didn’t have any further questions and she even made a point to come see us to say hello next time we went into the bank. I’m super grateful to have this branch as my local Chase bank!
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December 2023 by Puck D
I did not have a good experience and find it reminiscent of some other negative experiences I have had with this bank. The reason I stay... convenience. They are huge and everywhere.
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December 2023 by Taylor Johnson (Janaé)
um I was on the phone with them and I asked a question and she hung up on me
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December 2023 by Nicole Yvonne
My fiancé and I went in to open a personal account for myself and a joint account for the both of us. We spoke to a couple of staff members initially who were all super friendly and helpful! They booked us in with Mariah that same afternoon after we returned back with all the required documents. Mariah is amazing! She’s super genuine and friendly and as I’m a foreigner, the process took a while and was pretty complex but Mariah remained upbeat and super patient! Mariah also called the next to day to make sure we didn’t have any further questions and she even made a point to come see us to say hello next time we went into the bank. I’m super grateful to have this branch as my local Chase bank!
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September 2023 by Courtney
Choose a different chase bank location - this one has repeatedly has poor service. No notary capability, and when we requested small bills for a trip, gave us large bills and refused to remedy. If only all banking could move online because going into this branch was useless.
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July 2023 by Trevor Summers
Not sure why this location repeatedly says I need to bring my own boxes for coins. Every other Chase Branch I’ve been to provides boxes no problem.
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May 2023 by Meghan Vasu
Sayjah was very helpful and friendly. Kim, the manager was not either. Made an appointment over the phone and once arrived still had to wait with no one to help us. We were then asked a hundred times if and how we made an appointment. Confusing how everyone “appears” so busy when there’s a ton of people working with no one in their cubicles to help. Wouldn’t recommend this bank or location to anyone if able to easily switch to a credit union option. If it weren’t for our business we would take everything to our credit union.
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April 2023 by kembre W
We have twice made appointments to see a personal banker to move the bulk of our financial assets from one banking institute to Chase. The first time we had to wait 30 minutes past our appointment before we were seen because the banker we scheduled with for that day was not in the office. Then today we scheduled and after two employees asked us who we were there to see they finally instructed us that we would have to wait 10 minutes after our appointment.The process of making appointments and arriving at the branch needs to be streamlined and better managed. Due to these two experiences I will not be transferring to a Chase bank. I suggest the Market Director for the 875 N State St location visit and evaluate the workflow in that branch.
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January 2023 by Jim H.
This is different from the Chase branch I usually visit but the nice thing about Chase is that they have branches all over town. When I happened to be in this part of town and needed to do some banking, this was the most convenient location.The staff was friendly, professional, and accommodating. The branch wasn't busy and I was able to get "in and out" quickly.
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October 2022 by Vinod Nair
Awesome experience. Madan was very helpful and super efficient.
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September 2022 by Joel R.
Pleased with the results of a recent interaction. Had a problem w/Worthington Square Chase. After wasting approximately 45 mins of my time at a scheduled appointment there the clerk: J. Salmeron was unable to offer any solution to my issue and provided no useful advice. I left and called another nearby Chase Bank (Westerville/Polaris). I explained my issue and the lady Kimberly Coker asked when I could stop by. I visited Westerville/Kim a couple of days later and she resolved the issue for me. Kimberly deserves a gold star for helping me out with an issue the Worthington Square Chase apparently didn't feel was worth their time or effort to help me out with.
