Budget
Car RentalHours:
south of Polaris Fashion Mall, 463 Lazelle Rd, Westerville OH 43081 Hours
About Budget
Budget offers a mix of experiences, with service quality varying significantly between staff members. Many customers report excellent, kind, and helpful service from certain agents, leading to smooth and pleasant transactions. Cars are consistently described as clean, great, fully loaded with features, and well-maintained. However, interactions with another staff member are frequently criticized for being unhelpful and creating public frustration over procedures like contract returns, which other locations and agents confirm are unnecessary. The business also has a strict policy regarding pet hair that some customers feel could be problematic. The location is noted for its efficiency, sometimes accommodating customers even after closing, and provides the useful bonus of allowing customers to leave their personal car in the lot. While some have had bad experiences elsewhere, this specific branch earns return business for its overall service and quality vehicles.
Most Recent Reviews
November 2025
I rent from this location whenever I need a car. They are quick efficient and honest. Do yourself a favor and call to compare pricing before renting from anyone else!
March 2025
Easy and convenient. Prepaid online at time of reservation. Lady that checked us out was very kind and enthusiastic, even upgraded us to a larger vehicle. Car itself was in good condition and drove great. Would certainly use them again
March 2024
Excellent service with agent, Jen and she was so kind, helpful, and informative to assist our family with a quality rental car.
More Comments(58)
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