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“I can’t say enough good things about Italian Body Shop in Westerville. They really turned a stressful situation into a smooth experience. Everyone there was so friendly and helpful—they kept me in the loop every step of the way, from dealing with my insurance to setting up a rental car. My car was ready exactly when they said it would be, and it looked fantastic!
The estimate took a little time because they’re in high demand, but now I totally get why. Their service is worth the wait. Huge thanks to the team for going above and beyond!”
“I cannot possibly emphasize enough how wonderful my experience was. Someone without insurance hit me and damaged my bumper and headlight significantly. The insurance company improperly assessed the damage, came out to the body shop a second time, pushed back on everything including a 22 dollar hood emblem!Auchbach owners and staff worked patiently and tirelessly, communicating over and over again to a totally combative and incommunicative insurance agent (who after a MONTH of back and forth, did finally agree to all the fixes because the body shop was RIGHT).The shop communicated with me regularly, were totally transparent, and did a GREAT job on the car. But wait for it...when I picked it up, they had washed the whole car and cleaned, dusted, and shined up the interior as well. WHAT? Service like this simply doesn't exist anymore. SUCH a great group to work with. Totally recommend!!”
“Conner and Rob were very accommodating and knowledgeable; both have impeccable customer service. The whole shop had a positive, friendly welcoming vibe. I had a very pleasant experience. Thanks Conner!!!”
“Sue and the repair team were excellent communicators and did a very good job with my car repair. They handled all the work with insurance and rental car company, making the process very efficient. I highly recommend and will bring my other car in for scratch/dent repair.”
“Updated Review with " during service original review"
EXCEPTIONAL..... nothing else to say, other than 10 ?
Uncertain at this juncture in time....... smooth sailing thus far of the Shop dealing with Insurance Company and PERSONAL CALL Updates of Repairs....... I'll give 10 Stars Easy upon repairs Completions with current expectations !!!!
(Some clown ran into my parked vehicle that a person Cannot miss........ Not even an, " i am broke, but hit Your vehicle,", note.... the Shop has been Great to deal with Insurance....... I've Not had to do anything after dropping vehicle.).”
“I highly recommend this place! Andy is an awesome guy! His communication is impeccable. I bought my car in to get my heat fixed and Kevin’s Repair went above and beyond to fix my vehicle and a few other things that needed to be done. The prices are reasonable and fair. I bought my vehicle in the morning and it was done by afternoon! Very reliable service, and outstanding work! I finally found a great place to bring all my cars!! Thanks Andy! I appreciate you and your crew!”
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“No retail but they do commercial. and what they do is very good the prices are all some of the lowest in the city they have everything in stock or they can have it next day and they have a great return policy”