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August 2025 by Tom Truitt
I wanted to take the time and give a shout out to Robert at the West Union Ohio store. I came in with a battery problem and Robert was very professional and honest. This could have cost me a chunk of change to replace it, however, Robert did his due diligence and charged the battery and an hour later when I came back he had already determined my battery was bad and had the new one waiting for me under warranty at the counter. I appreciate this type of top notch customer service. Thank you Robert!
I have been so far a life long AutoZone supporter. At age 58, I have been coming to AutoZone since my first car a long time ago. My family and I moved from Texas almost a year ago. I have found this West Union store to be just as clean, fair on price, staffed with good people and great support for when I needed it, just like in Texas.
Keep up the good work team and be proud of what you do for the community.
No one likes bad reviews as I have seen here and you will never please everyone. Learn and continue to be the AutoZone I have always said, I am proud to get my supplies from.
Tom
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August 2025 by Wilson Osborne
Very good people some prices are different from other places but the people will help you as much as they can and point you to the direction that you need
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July 2025 by Miguel Cardenas
I had a bad experience. A man who has a lot of tattoos didn't want to help me. He just said he didn't understand me.
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May 2025 by Evan DiBiaso
Great workers everyone there has treated me with respect. Any time I need a part they try their very best to get it for me. 10 out of 10 good parts store to shop at
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November 2024 by Chrissy Baker
We were having issues with our truck prior to making the trek back home to NC so we stopped at the local Auto Zone in West Union. The staff there was absolutely incredible in the way they assisted us when we needed help beyond what they could provide for a broken spark plug. Not only did they allow us to use their tools but tried to find a local mechanic to come help us and took time they did not have to in helping us to fix our problem and get back home. I would recommend this store to anyone. I can definitely say our back home would have never gone above and beyond and it was such a comforting feeling to not feel stranded in a town 6 hours away from us. We will forever be grateful for everything you did and how you made us look twice at people coming together in hard times.
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November 2024 by Michael Meade
Went above and beyond for me to get what I needed. Store is awesome!!!!
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October 2024 by Dylan Cox
Have spent at least $2000 at this store in the past 6 months to fix my vehicle properly just to be told they would not use their computer to delete the codes and make the check engine light go off. Will never shop at an autozone again. O'Reilly auto parts was more than happy to assist me after explaining to them everything had been replaced. Shop O'Reilly way better customer service.
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September 2024 by TnT Balls
Fast an easy
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August 2024 by Jon Oiler
Always great deals on oil change specials
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July 2024 by Jaycob Blanton
Eric, Aaron, Kylie, Charles was all an amazing help with sockets and a breaker bar i was coming from kentucky and broke down and they helped with absolutely everything
I couldn't ask for a better group of people to help me out in my situation and they all deserve a raise for the much needed help and tools
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July 2024 by Krystal Bates
There was a new guy there and he did a great job! Friendly and courteous. Made sure we had everything we needed. Everyone's always nice in here. Clean and organized.
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June 2024 by Jeffrey Berry
The young woman that waited on me was amazing. Great customer service on her part.
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March 2024 by Luke Berry
I am a former employee at this location. The old store manager was fantastic, awesome to work with, super helpful and insightful as well as just good guy in general. He was eventually forced to quit after he felt he was under paid for his work as well as unappreciated. The manager that they got to replace him is a lazy unorganized unprofessional woman Who will go behind other peoples back to spread lies about them. She is very immature and irresponsible. As well as she would take 40 minute breaks daily. And anyone who called her out for it was either forced to quit or terminated. I worked for this company from may of 2021 to January 2024 and never recieved a raise more than 10c. I was eventually terminated for “lack of confidence” when they figured out that they couldn’t fire me for any other reason. Screw Autozone.
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March 2024 by Matthew Hobbs
Went in today for a valve cover and some new plugs, took awhile to find the parts. I did get what i needed, but to start off the guy at the counter when I first walked in said he was on lunch so he couldn’t help then had to wait around for help. While I was checking out another customer came in and wanted to do a return and the supervisor came in and was very rude with him and seemed overwhelmed and they were just goofing off not professional at all. Just not the customer service that it used to be there.
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March 2024 by Marlene Frazier
I went there for a headlight and he gave me the wrong one , then didnt know how to put it in for me
