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December 2023 by Cheri Rice
Thanks to the nice team that called me back immediately with the info I was looking for. They offered excellent customer service. The lady and the guy Austin were very professional. I wasn't sure at first if the ad was a scam. Thanks for the reassurance!
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August 2023 by Ginny Bradley
I called and rented a storage unit on 7/19/2023. They took the money from my bank, emailed me a lock code, I loaded up my car and bought a new lock. But when I got to the unit it had more than one lock on it, and the code they sent me didn’t work for either lock. Apparently it was after business hours (even though google stated differently), so I came home unloaded my car and called the next day. I spent almost 2 days trying to get someone to help me get into the unit. They do not have a local site manager that is able to meet you at the facility and help in these situations. I have been waiting on a “3-5 day”refund since 7/21/2023. Two “different” people, and i honestly this it was the same person not wanting to admit it have been supposed to call me back. So frustrating! I wanted someone to get me in the unit, not the refund anyways!!
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December 2022 by Kelley Roman
Thank you to Austin and Chris who helped me with some miscommunication that had my stuff tied up for a few days. Customer service came through and they were top notch. Thanks, guys!
