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November 2023 by Matisse Morrison Sr.
Unloaded with no problem
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November 2023 by Natasha Clerihue
Shelter was great from start to finish. Our rep, Jarla, was professional and quick to respond to any question we had. Movers on both ends were polite and hard working. Would recommend with gusto.
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August 2023 by Jing Zhou
I really enjoyed Brian’s help with our packing and moving. His big smile has made the stressful situation so much easier. He and his team has done a wonderful job. I really appreciated their help!
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September 2022 by karen langevin
This was our second move with them. They were very professional and extremely courteous! They went the extra mile to make sure they were careful with our stuff. Our crew, Brian, Adam, Christian and Eric were a great team and we enjoyed working with them. You could tell they were very experienced and were sensitive to our needs.
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September 2022 by Jasper
This was our worst relocation experience. Worked with Shelter Moving & Storage through Atlas Van Lines. We thought Atlas Van Lines is a very reputable moving company, and decided to go with this most expensive option to save some headache. The result has been nothing but disappointing. We unfortunately encountered the most unprofessional/dishonest packer at the origination. If you were to work with them, be prepared for a stressful experience and be sure to check every line they put on the Inventory at the origination. For a $10k-20k price range, 1000mile move, we expect better experience. For about half of the amount we paid, we can hire 3 man and a truck to do the job with much better outcome.Just to give a list of things that we experienced:1. Though clearly mentioned in the quote, packers did not bring in tools to dissemble our piano. Half day lost trying to run to a hardware store to get the tools.2. Again though clearly mentioned in the quote, packers did not bring in enough mattress bag, resulting in soiled mattress and bed frame.3.Packers falsely put EXCEPTION SYMBOLS on ALL our perfectly good furnitures and items and claimed prior damages before the shipment. Resulting in damages can't even be claimed.4. Packers falsely marked CP (Carrier Packed) on items that cleared were not packed by them. For instance, they marked CP on step ladders, box fans, electronics in its original boxes, and things were just shipped without any packaging.5. Packers not only inflated the number of boxes packed, some of the boxes they packed were just laughable. Just to give you an example, found a box full of packaging paper plus 3 pairs flip flops.6. Packers did not put barcode on or log many items shipped including all our framed arts, again can't any claim loss/damage on these items.7. Packers carelessly dissembled our furnitures and did not keep all the parts in an appropriate manner. Their unprofessionalism turned our full size bed, office desk, and a 8 seat dinning table to fire woods and scrap metal. To this day, I still don't understand how they managed to lose 2x30lbs solid wood dinning table legs.8. Packers dissembled our lamp shades during loading, again, not only they didn't log/barcode them, they manage to lose all of them. All our lamps, including my favorite arc lamp, are scrap metal now.9. Packers decided to bring in a smaller truck for the job (again cost saving?), had to call in a smaller van to finish the job. Another 2hours wasted.10. We were already told our delivery will be ~ 1week late and we're given a reimbursement form. Then suddenly the day after, while at work, got a call from them saying shipment will be at our door in 4 hours and we have to pay the billed amount in full in order to receive the shipment. And then despite all the issues we experienced, they went radio silence after got paid.
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September 2022 by Rob Jones
The best moving company in ohio use this company
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September 2022 by Gopal Khanal
Your truck driver are not professional, selfish mannerless . Trailer trailer number 15376AE he should fire immediately.Raclesess driver. Today he Almost hit car .
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August 2022 by Samantha Vandunk
Amazing crew so polite and helped with every detail (And with my o.c.d. very amazing they didn't disappoint) would recommend to everyone of my friends and acquaintance.
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July 2022 by Thomas J.
Fantastic moving experience! Do not hesitate to use this wonderful company!
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July 2022 by Jeffrey Lonicker
Used to work here
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April 2021 by Scott R.
The Shetler movers were very professional, prompt, and cautious with my furniture. The price I was quoted was the price I was charged. They showed up on time and got the work done very quickly. The movers very careful, especially of my newly refinished hardwood floors! A job well done!
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February 2021 by Tim strayer
great people will they good care of your items and treat you with respect
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August 2020 by J A Martin
Great moving company.
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August 2020 by Cameron Callery
Good place
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August 2020 by Os Rguez
Used this company for cross country move and several items got wet and grew mold and two and a half months later I got a bill for over 1000 dollars USD to pay for a weight that was not included. I will not use them nor recommend them ever
