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December 2023 by Nayelie Perez
I went in to buy some stuff and this older lady with grayish hair was the rudest employee ever. I was trying to make sure a product wasn’t used or broken inside (which has happened to me before and couldn’t get my products changed) and she yelled at me in the rudest way and told me not to open it and kept repeating it. She kept watching me and every move i made, made me feel very uncomfortable. Kept giving me dirty looks too which is unacceptable and very unnecessary. The lady at the register was very nice though compared to the rude one?.
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September 2023 by Lisa Dinkelacker
Another great experience- Hershell was very helpful! She is as beautiful on the inside as she is on the outside. I will continue shopping at this location because of the customer service that, each time, exceeds my expectations.
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May 2023 by Kelli Christensen
They did not have a Sephora yet at that Kohl’s.
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May 2023 by Y Saiyed
I went there to buy last minute makeup gift at closing time. Audrey went above and beyond when I asked for a couple of tissue for the gift bag. She made me a cute little gift bag with bows and all! Such a nice gesture. Will visit the store again just to see her! A++ on customer service.
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April 2023 by Anu Malik
I went there to buy last minute makeup gift at closing time. Audrey went above and beyond when I asked for a couple of tissue for the gift bag. She made me a cute little gift bag with bows and all! Such a nice gesture. Will visit the store again just to see her! A++ on customer service.
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January 2023 by Julia Howard
The worst Sephora ever! Nothing is ever stocked for the last few months. No lainge or sol de Janeiro products at all. Then because you can't buy anything in person I ordered online and you can't return things in this store. Employee states you have to go all the way to Kenwood to return items. I'm not one to complain but when this is the closest Sephora and you can't buy anything you need it's frustrating. Very disappointed.
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October 2022 by Julie K.
Was SO excited that this opened in West Chester! Would have preferred it to be at Liberty Town Center, but happy to not have to drive all the way to Kenwood to go to Sephora...or so I thought. Maybe it would've been better as a full fledge Sephora location...After shopping here at least half a dozen times, over 80% of the time they never have what I am looking for. They "just ran out" or something to that effect. Unfortunately, I usually run in here because I need something immediately. So, this location is not very useful to me.But, if you are wanting someone to be attentive to your needs, shopping at this location versus Kenwood is preferable. Almost always the workers try to help you, though most aren't super knowledgeable if you are looking for something specific. Bonus: there are special discounts offered every once in a while at this location because of being in Kohl's.If you are someone that doesn't like the lighting and how cramped the Kenwood Sephora feels, and you really need someone to take the time to help you... this location is for you. If you are like me...just suffer and go to the Kenwood location, if you have the time.
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July 2022 by J W
Such a lovely team at this location, every single associate was so helpful and kind, Audrey and Kate especially. I will go out of my way to visit this location for that reason! Audrey went above and beyond and wrapped the gift I purchased for someone, no other location has ever offered to do that for me. Exceptional customer service, thank you!