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March 2024 by Daniel E.
Normally, I enjoy writing positive reviews. In the case of this Home Depot, I would like to give them ZERO stars, but I have to give at least one to get this posted. Abysmal and condescending customer service, staff that are not knowledgeable of the products they sell. Avoid this store at all costs!
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December 2023 by Matthew C.
Me and my wife had a very disappointing experience today! We went right before Christmas to look at appliances and talked to what we thought was a helpful salesman however he told us to focus on LG appliances because if we bought four we would save $500. He then said we could use the veterans discount on top of all that... Fast forward to this afternoon and they don't honor the veterans discount on appliances and the bundle and save that he told us about didn't included the washer and dryer so we wouldn't save any money. We went in expecting to save 380 for veterans discount and 500 for the bundle and save for a total of 880 roughly only to find out we'd have to pay the normal everyday price... They need to train their employees better than this because it wasted several evenings of us looking at LG only and bringing my mother to see them as well as bringing my father in law... all this time expecting the deal we were told about... To make a long story short don't believe the sales ppl they will either lie to get you hooked, or don't know what they are talking about either way we were disappointed and are now back to shopping and figuring out the appliance situation... The only positive thing was the lady today was very nice and kept apologizing for her coworkers lie... she said he knows better and shouldn't have told us any of that... however that didn't help the fact that the price we planned on paying went up by more than $800.
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October 2023 by Jacob F.
Patty at the Pro Desk was beyond helpful with my recent contractor's purchase. She is knowledgeable and accommodating, as well as very patient. She gives good advice and knows the product! Thank you so much for your assistance!
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June 2022 by Tara Leigh
Went in today with my son to purchase some landscaping timbers. We stood there and wasn't greeted by anyone for 15 minutes. Workers walked past us and didn't say a word to us. Finally the cashier while walking back to her register, asked if we needed help and said she'd send someone over. Again, we waited. 4 more workers walked past us, didn't greet us and we would just leaving and coming to Lowes. The customer service was just SOOO bad. Once arriving at Lowes, we went to the garden center and got a few plants, greeted by every employee out there asking if we needed help. When we walked in to walk all the way across the store to the lumber, 6 employees were passed said hello and asked if we needed help. We got to the lumber area and just peeked down an isle where a worker was and as I turned around, he yelled from behind if I needed help finding something. Yes, I told him what I was looking for and he told me exactly where to get it. Long story short, go to Lowes. They're customer service exceeded expectations and Home Depot is just lacking in that department. Terribly. Lowes price was cheaper too AND their lumber wasnt moldy looking and cracked like Home Depot.
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September 2021 by Richard W.
The staff are mostly friendly, unless you need something cut. Then they look at you like you've got two heads. We've always had really good service from folks in the paint dept. The restocking schedule is kind of odd. They'll run out of consumable things like dremmel cut off disks. For the most part this is a pretty standard Home Depot and we've been coming back for a decade and a half.
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April 2021 by Peter A.
The issue is the lack of support during the pandemic. While Home Depot offers curbside pickup, they do not offer a no contact return. When I called the store, I was told that not only is there not a "no contact" return policy, but the return policy has been reduced back to standard returns. I told the store manager that I could not come in to the store due to having too many medical issues that make me extremely high risk due to Covid, and all I was looking did was an extended return, to give more time for the pandemic to get under control and allow for someone in my situation to the make the return. The response from the store manager, was that people come in the store every day, so therefore there was no need to address health limitations due to the pandemic and there would be no support for me or someone in my situation die to the pandemic. Not sure why Home Depot doesn't feel it is appropriate and necessary to support all their customers especially with what is going on today, but I would think twice before at least shopping at this store.
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January 2021 by Erin K.
Made an online order from Home Depot and paid $79 extra for a truck delivery. This means they are delivering products from a local store. Part of my order was for 6 10ft boards. I discovered they only delivered 4 so I called to see what they could do about getting me the missing 2 boards. They graciously told me they could redeliver the 2 boards they forgot for an extra $20. Hahahahaha yeah no. I already paid for delivery of ALL the products I ordered. I guess they figured it wasn't a big enough mistake for customer service to actually matter.
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October 2020 by David McCauslin
When we found an associate, though they did not stock what I went for, he was very helpful and friendly. Prices were a little higher than the same item at Lowe's, but they will allow me to order 1, when Lowe's requires me to buy 10!
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September 2020 by John
many carts of lumber and stuff parked in front of automotive section. couldn't maneuver to find stuff
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September 2020 by Clarence Hamm
Kind of starting to like Milwaukee tools from home depot compared to dewalt
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September 2020 by Amy B.
Worst experience ever. I ordered a new washer and dryer. Upon delivery the delivery driver broke my current washer which I had already sold and he didn't disclose he had broken the machine. I called and spoke to an assistant manager and he promised to fix it. A week and two more phone calls to managers no one called me back. So I ended up having to put them on the curb.
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August 2020 by Abigail C.
Have you ever heard of a Fiddle Leaf Fig? They are so beautiful. I was so happy to find some at this Home Depot. Kala was a great help. My husband has a green thumb, so I'm most excited to see what HE will do with these plants once he gets back home. I purchase them and he plants them. Great team work. These plants can be both indoors and outdoors. I love a plant that can grow to touch the ceiling. Their small now, but in a year I'm hoping they reach the ceiling. Wish us luck!!!
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August 2020 by Percy N.
We went to the Fields Ertel Rd., Home Depot, and found they were not in stock of some of the wood we needed. When we came to the West Chester Home Depot, they said we had to cut our own wood. I find that odd, in that we would have to get the code to use their saw. If we had to cut it on our own, why would we come to Home Depot. If I could give 0, I would give zero. Negative points would match the service better. The guy eventually cut our wood after we asked twice.
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August 2020 by Terrell Jackson
Horrible experience and racial profiled. But it all was reported
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August 2020 by Chris T.
Fantastic service at Home Depot. We have a Pro account there and never go wrong. Chris Founder & CEO
