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May 2024 by Jeremy Nugent
Bring back tootsie rolls like all the other planet fitness.
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May 2024 by Kathleen M.
Took a tour of the gym - staff was knowledgeable and very pleasant. They were not pushy in any way and were very transparent about membership options. The facility is newer and was clean. Saw multiple staff members cleaning. The additional perks for black card membership appear worth it. I had a quick work out and enjoyed my time there. There is a mens and women's locker room with showers and bathrooms. Will be signing up!
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May 2024 by Elizabeth Smith
Helpful staff, friendly and clean.
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May 2024 by Sammy Gilly
Great place to get fit. But it always seems that half the people there are sitting in their cars lol.
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May 2024 by Curt Durbin
Staff is always friendly. Well kept, clean. Lots of equipment. Multiple tanning beds and massage chairs for black card members.
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April 2024 by Brittney Bower
Was happy to see a planet fitness near where I was staying while out of town only to find out they close at 9 pm. What planet fitness closes at 9pm?! I go all the time starting at 10pm or later at every other location I have ever gone to. Low and behold apparently every planet fitness in this area closes early. Along with closing early they also open late at 7am so you cannot even get am early morning workout in.I feel bad for anyone wasting their money on a planet fitness membership in this area where they are not withholding the standard of being a 24 hour a day gym.
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April 2024 by Steve Telford
I have started working out at this gym because of change in work location - they have 10 stair climbers and all of them need some type of repair. Most of the stairs are cracked, the controls for most of the TV's did not work, the sound to most of the TVs via headphones did not work. Please get these fixed - all that I work out on is the stair climbers and I just want equipment that operates correctly and is not broken. Thanks!
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March 2024 by Tom Jones
Very clean and friendly staff. Great gym setup..
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March 2024 by Keith R
Summary: Mediocre.One star for the staff being friendly and generally helpful although there seems to regularly be 3-4 people staffed in the afternoons/evenings with paper towels being empty/out at dispensers around peak times.One star for general cleanliness of the location.Minus one star for how crowded it gets; PF’s app “crowd meter” isn’t helpful at all. It’ll have 3/10 bars but when you walk into the gym it’s about 60-80% full.Minus 1 star for the horrible parking available. Related to the too crowded comment, but it’s incredibly difficult to find a decent space in the main lot. Someone did not effectively plan the lot for how many cars would be needed.Minus the final star for how embarrassingly bad the WiFi is. It’s difficult to connect to every time, as it requires a manual “accept” to join each time. It’s also horribly slow and will kick your device off without warning/reason during workouts. It needs a major upgrade for both speed and the amount of devices that will connect to it. Seriously, it’s 2024 guys…
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March 2024 by Brady D.
I'm still fat but the employee gave me a free sparkling water type drink. 10/10 will come again.
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March 2024 by Carrie G.
The bathrooms at West Chesterare disgusting. WC is closer to my house but I go to Princeton Rd bc it's 100% cleaner...
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February 2024 by Betsy Bingham
Terrible customer service. I joined this Planet Fitness when I was traveling to the area regularly for work. That changed and I wanted to cancel my membership. Being from outside the area, I was unable to come in person to cancel so I called and was told to send a letter requesting cancellation. I did this in November 2023 and have continued to be charged the monthly amount. When I called to inquire, I was told I needed to send a certified letter which was never explained to me before. When I began to question why this was never communicated to me, the manger I spoke with, Ethan hung up on me. This may be an OK gym but the customer service is terrible.
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February 2024 by Philip Foster
My favorite place to work out. Oddly some mornings are much more busy than others by 530am. Fairly clean and the equipment is in good shape. I just wished they had at least two more Smith machines..I use the APP but it doesn't really match with the volume inside.
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February 2024 by david ogden
Your radio commercials are really getting irritating.
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February 2024 by Tolerant TTV
Fantastic place to work out, the staff is always very nice and I always have a pleasant experience.
