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December 2023 by B. H.
I what to thank the stall at Petals and Things for helping with the center piece for our Christmas dinner. On Friday we picked up the piece, after beginning to set up the table we quickly realized we had ordered one too small for the table. I stopped in Saturday morning without an appointment and told them the issue. He said give me a minute and went to the back room. He came back out front with the reworked piece and it was perfect. I want it thank them for coming to our rescue. .
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December 2023 by Constance Spearman
Horrible customer service! Ordered Christmas flowers and sat on HOLD forever to confirm if the order was delivered! Never called or sent an email to confirm. Will NEVER use them againRosemary- the below is a total LIE. I sat on hold going on 5 minutes while whoever was trying to find out if my delivery was confirmed. Yes I did get angry, but when your rep tried to turn the tables on me for keeping me on hold, and not taking the responsibility, I was livid that a paying customer had to go through this process with you. I apologize for getting angry. But this doesn’t give him the right to put someone on hold for that long without coming back and explaining.Also, I never hung up on anyone! HE hung up on meI have used your shop before and thoroughly trusted your services. I recalled your shop after holding 4 minutes. 38 seconds. That is NOT hanging up on someone. Again, get the story correct
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November 2023 by Austin Kerzner
Gorgeous arrangement! I called last minute and they were happy to oblige a same day delivery that well exceeded expectations! Would absolutely recommend.
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October 2023 by Mia Stevens
First time customer and very pleased! After having had several disappointing experiences with other florists in the West Chester area, with either boring arrangements or not so fresh and even wilted flowers, I decided it was time to try out a new florist. I decided to drop in to shop at Petals & Things on my way home from work recently, and I’m so glad I did! I had an amazing experience, from being greeted first walking in the door, to collaborating on a design, to receiving my flowers. Rosemary, the owner, is very friendly and helpful, as is David, whom I collaborated with to design a matching wrist corsage and boutonniere set for my son and his date for homecoming. David is a great listener and extremely artistic, very creative and talented!! With only a few photos of her dress and my son’s matching accessories, David was inspired to create the most beautiful and unique design to complement their outfits! He chose the loveliest seasonal greens and suggested some very unique tiny flowers to complement some sweetheart roses. Along with the flowers, the colors of ribbons and crystals he recommended, the arrangements were stunning—matched their outfits perfectly and looked gorgeous. I have never seen a prettier corsage and boutonniere! The flowers were so fresh when we picked them up, and they stayed fresh all night long! Petals & Things truly exceeded my expectations, and I look forward to working with them again very soon!
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October 2023 by Michele Carroccio
Petals & Things Florist is hands-down amazing. They created a beautiful corsage and boutonniere and then at the last minute created a second beautiful corsage. I’m a customer for life.
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October 2023 by Julie Turner
I needed a floral arrangement for a birthday at the last minute. I was able to walk in and get great service from everyone there! Thank you for the help on short notice. My neighbor loved her birthday flowers! (I failed to get a picture of them before I gave them to her, sorry).
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September 2023 by Joe Young
Did a last minute job with like 10 bouquets in about 1 hr.
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June 2023 by Tedesa Handley
We were in mourning when we showed up, 20 minutes before closing with no idea of what we wanted. Kathy was wonderful as she helped us navigate a very difficult time picking arrangements for my young niece's funeral. She was gracious and kind, and the flowers we got were exactly what we asked for and absolutely stunning. Thank you.
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June 2023 by shunsong liao
Went there for a last minute bouquet. Got a good-looking one within 15 minutes and the price was reasonable.
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June 2023 by Emily Jackson
I can’t say enough about how wonderful this place is! They made the most beautiful and elegant bouquet and matching boutonnière for my sons prom.The price was incredible and the flowers held up so nicely. The staff was incredible and patient with me! They were so careful to preserve the flowers until I got them where they needed to be. Give them a try! You won’t be disappointed!
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June 2023 by Toria Germain
My husband gets me the best flowers and I kept seeing Petals & Things Florist's little pink label on the flowers he would have delivered. I have been looking for a local, small florist to provide me with premium flowers for my home and decided to give them a visit. The customer service was top tier, especially with me having my 3 and 5 year olds with me. They helped me make a quick bouquet and the process was easy. We came in looking for flowers and left with some that were better than I expected.
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April 2023 by J M.
Service was good person helping followed up and tried best to accommodate my requirements. Followers were very poor did not look as expected some dropping wilted in my opinion and pricing was expensive would not use again albeit service was good.
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February 2023 by Jen Grooms-Hall
Last minute, I bought 2 dozen roses for that evening. They made it super easy and put them in a container for me to keep till later that evening! I will use them again in the future! Very nice people!
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February 2023 by Jan Klimek
Beautiful topper for cake!
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February 2023 by Donald W. Dlesk Jr.
Wonderful first experience at Petals & Things Florist in West Chester. David took care of me with two recital flower bouquets. He’s an artist that takes pride in his beautiful work! Looking forward to coming back!
