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January 2024 by Greg R
Good place to buy pedal bikes. I bought 3 Giants here, all of them really good quality and all of them were less than $600. Don’t buy an e-bike from this location as they don’t service them when they inevitably break. In fact, this is not a good place for bike servicing anyway. They don’t make their $$$ off your puny repairs.
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July 2023 by Viccano
Kind man fixed my sons bike in 5 minutes . Excellent customer service
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June 2023 by Ben Grove
Took my hardtail in to have a new fork installed, picked it up the next day! Excellent service, excellent price, excellent staff. Will be going back!
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June 2023 by Tamaria Miller
Very helpful. Fixed my son's bike within 10 minutes.
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March 2023 by Andrea Doss
Can't believe we didn't find this place sooner! For the most part I knew what I was looking for, and Mike helped me find the perfect bike for my needs. He even installed a kickstand and bottle cage on the bike before we left the store. There were tons of options for helmets and gloves so I was able to get everything I needed in one trip. Only wish we lived closer so we could come here more! We'll definitely be back.
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January 2023 by Bob Riess
Been a serious cyclist for a very long time and when we moved to Mason I had to find a new shop. Don was extremely helpful working a replacement warranty with Specialized. They just rebuilt a hub for a 25 year old tandem and can't believe they had the replacement parts needed. Highly recommend.
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January 2023 by CIndy R.
Was in the process of buying a bike and their website said they had 2 of the models that was in the list of possibilities. Walked into the store and the guy behind the counter looked up from his phone and asked if he could help. I told him we were looking for X bicycle. He said "sorry, I don't think we have that" and immediately returned to his phone. So we looked for a bit while the kid never looked up from his phone and the two other guys in the repair counter section shot the crap. Left and went to another bike shop. There the staff was super nice and we wound up buying a mid-range bike that was not on the list. I get that you may not have the bike in stock, but people do order bikes or might buy another model.
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November 2022 by Alex Meierdiercks
I drop my bike off for front and rear brake replacement. I was issued a contractual work order for $112.87. Five days later I receive a call notifying my bike is ready for pickup. At the time of pick up I was informed that additional work was performed on my bike and additional parts were installed and now I owe $244.92. (Side note the bike is five years old and I paid less than $500 for it originally). These guys tried to make me pay for work that was not approved and parts that were not indicated or approved for install. They removed their parts and I went on my way with a non-functional bike. Pictures of the invoices below.
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November 2022 by Alex M.
I drop my bike off for front and rear brake replacement. I was issued a contractual work order for $112.87. Five days later I receive a call notifying my bike is ready for pickup. At the time of pick up I was informed that additional work was performed on my bike and additional parts were installed and now I owe $244.92. (Side note the bike is five years old and I paid less than $500 for it originally). These guys tried to make me pay for work that was not approved and parts that were not indicated or approved for install. They removed their parts and I went on my way with a non-functional bike. Pictures of the invoices below.
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August 2022 by AA AA
I bought my first real bike from these guys 3 years ago. Today, I went in looking for help to install my bike rack and a younger gentleman went above and beyond his job to help finding a solution. He got the parts for me and when I asked how much I owed, he said nothing, this is a part and it’s on us. This is truly what I call a customer service and I’ll go back again to buy my next bike when I’m ready.
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August 2022 by Pam Kamp
Knowledgeable and helpful staff. Great selection of bikes.
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June 2022 by Jeremy Hilty
I can't say enough good things about my experience here! I was trying to repair an open box scooter I had bought on an auction site that was missing parts and the brakes didn't work. Employee was knowledgeable and helped me find all the parts I needed and even had a used part in the back that saved me a lot of money. I won't go anywhere else for service or parts in the future.
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June 2022 by Trevor Napier
Main store in Montgomery is decent, this one is a waste of time. Looking at ebikes and basically the employees let us know they don’t know anything and should go to the main store. Rather shocking and wasn’t really worth the time to look if no one has any interest in helping you.
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May 2022 by Brent Osborn
Excellent service and knowledge. Brand new to serious road cycling, they helped me out with what I needed and even some things I did not need. Left feeling really comfortable with the tune-up, fitting and maintenance that was needed, and not feeling upsold or taken advantage of. Highly recommend! Will visit again.
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April 2022 by Pradeep David Ebenezer
Super Friendly, went yesterday to fix my sons bike was bit confused coz we bought the bike from a different store, Met Mike he was very knowledgeable and friendly and was ready within a day, they also have tons of bikes Adults,kids and track/racing bikes too!Good luck to Mike and team
