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September 2024 by Kathryn Bartram
Andrew went above and beyond to resolve my issues. His efforts were greatly appreciated!!!
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September 2024 by Alphonso Washington
The service department was a well oiled machine, with exception to the person working the desk who did not want to leave her computer screen to pull my file from the customer printout just to the left of her screen. Another person had to walk up from his desk and pick it out.
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September 2024 by Alton Sanders
Everyone concerned was helpful, cheerful, and courteous. I was kept up to date and the work was done promptly. As usual, my experiences with dealing with this dealership was entirely positive.
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September 2024 by Dan Smith
Closing the Deal with Mercedes Benz of West Chester was seamless, the Team handled the process like a well oiled machine. Lance was exceptionally well versed on the vehicle choices and was able to guide us through to completion. I will definitely be coming back to purchase my next vehicle.
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September 2024 by Robert Jr
We bought our GLS from here and we completely satisfied with our experience. Our salesperson, the sales manager, finance manager, and General Manager all came out to greet us and communicated clearly without any surprises. We drove from Cleveland and would gladly do it again for our next Mercedes.
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September 2024 by Norb Baute
Andrew Was the point of contact through the nine weeks it took to get the warranty parts. he was patient, pleasant, informative, and followed through the whole way.
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September 2024 by Torocane 23
Exceptional service! I really like receiving a video of the technician conducting and explaining the inspection!
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September 2024 by Avantae Savage
I have been a loyal customer for about 4 years and within the last year and half or so the service has gone down hill. Communication is practically nonexistent. I dropped my vehicle off on Friday 9/23/2024 at approximately 9:10 am. Per the app on my phone, my vehicle wasn’t touched until sometime Monday 9/26/2024. I was never notified that my vehicle would be kept for the weekend. I did have a loaner so it was not an issue but as a customer, updates should be mandatory. To make matters worse, my vehicle was repaired for the 3rd time for the same issue, some sort of engine sensor. I have seriously considered taking my business elsewhere because Mercedes West Chester has succeeded at making me like an invaluable customer.
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September 2024 by Charles Shroder
Always great people to work with and they do terrific work.
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September 2024 by Kerry neff
Incredible service. AJ, Justin, and their crew
Did wonders to fix the problem and accommodate my schedule.
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September 2024 by Amy Wutke
Absolutely amazing service. Andrew Vonbargen was wonderful to work with.
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September 2024 by Delaney Green
AJ in Service is great. Easy to work with and gets your vehicle back asap.
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September 2024 by Jeff Hopkins
Great customer service
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September 2024 by Kim McGregor
Our salesman, Lance Beard, was amazing. Lance knew everything about the car I was interested in. He took time to walk me through all of the technical aspects of the car even before he knew that I was going to buy it.
Everyone that I dealt with were very friendly and accommodating.
It was the best experience I’ve had with buying a new car. I highly recommend Lance and the dealership.
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September 2024 by Janice Todd
Excellent customer service. Very efficient quality service.
