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March 2024 by Brittany M
I started getting facials last year. I've gone every two months to get a microderm. I love Mariah and my skin has never looked better. I get compliments regularly from my friends and family and even strangers.
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March 2024 by C Wilburn-Rice
They cancelled my appointment 1.5 hours before my 2pm appointment. I planned my whole day around it. Tory did not offer to remedy the problem or a discount. I could not get in anywhere else locally. I was looking forward to this massage for 2 weeks. It was an important day for me. Very disappointed
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March 2024 by Ciegi B
Normally I do not go to this location, but my first experience was fine. No issues. Matter a fact, an employee gave me a $75 voucher for my next visit. Today, I presented the voucher prior to my appointment and I was told since the entro price has gone up from $75 to $80, that they will not honor the voucher that was given to me FROM THEIR LOCATION, FOR THEIR LOCATION, FROM THEIR EMPLOYEE. I was extremely disappointed that they wouldn't honor the voucher, even if it was $5 more. I would have even paid the difference if that was a given option, but it wasn't. I was told I would have to pay the amount. I couldn't believe it, so I walked out. 4 mins later I received a phone call, expecting an apology, but instead I told that since I won't be getting the service, that they will have to charge me a "cancellation fee"!! WHAT?!? You want to charge me a cancellation fee for a voucher the location won't honor?!I hope every ME is ran differently and with much more professionalism than the West Chester location.
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March 2024 by B “Diesel” D
Janice and staff do a fantastic job. Jennifer is a great therapist. Would highly recommend.
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February 2024 by kathleen cunningham
Always a relaxing experience. Great pain relief too.
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October 2023 by Dede Gg
A terrible massage experience. The girl who did the massage did not know anything about massage. The pain in my back increased significantly after I finished the massage . I had a pain in a certain area now i have pain in all my back
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September 2023 by Rebecca Davis
Always get special service and my v therapist is wonderful
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July 2023 by Karen T
Staff were very welcoming and friendly. Jen was great and very professional.
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May 2023 by A LaCount Frank
Excellent spoil yourself spa. Take time to take care of you and they will take you there ?❤️
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January 2023 by Linda Ewen
I went to the West Chester location for the first time, as I was unable to get an appointment at the Mason location. I had a massage with Angela and she was awesome! She listens to what you want to focus on and she makes sure to cover those areas during the time allowed. She truly cares about providing a good massage. I highly recommend her and will schedule with her for my next massage.
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January 2023 by Melissa kalnai
First massage ever gotten and it was a horrible experience... Karen: was coughing and had a runny nose entire time so i couldn't not fully relax, she used one hand during my massage and would lean over me to do different part of my back placing her entire weight on me, she used one hand during most of my back "massage" (felt like i was getting a back rub from my significant other or parent). noticed a towel laying on the ground that she picked up and placed on the back of my head. i was told i would get a call with a GC but have not heard back. Chinese touch is better.. at the mall. literally.
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January 2023 by Mike Wood
They cancelled my appointment with less than a 24 hour notice, they are perfectly happy to charge you 50% of your appointment if you cancel without a 24 hour notice but "can't do anything" if they cancel with less than a 24 hour notice AND after you already confirmed your appointment via text. Never heard of a place staying in business that holds their customers to a higher standard than they hold themselves.
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December 2022 by Michelle Rehe
Angela is the best! She finds your problem areas and spends time working on them throughout the whole appointment. She is amazing at what she does. I leave feeling rejuvenated every time and already eager for my next appointment. The front staff is also very kind and inviting. Overall 10/10 experience every time.
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December 2022 by Amanda Myers
Angela was amazing. I have h-EDS so I was worried the masseuse might not understand my health conditions and how to deal with it, but she took the initiative to learn how to work with my condition and I’ve never felt so great. She was also extremely respectful and made great conversation. Thanks Massage Envy :)
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December 2022 by Jenny Whittaker
Great experience from start to finish. Warmly greeted by front desk staff and the massage therapist, and the massage was very good. Angela did a great job and knew just how to work out the many knots in my shoulders and back. I felt so much better afterwards! Looking forward to my next massage!
