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June 2022 by Tara Leigh
Went in today with my son to purchase some landscaping timbers. We stood there and wasn't greeted by anyone for 15 minutes. Workers walked past us and didn't say a word to us. Finally the cashier while walking back to her register, asked if we needed help and said she'd send someone over. Again, we waited. 4 more workers walked past us, didn't greet us and we would just leaving and coming to Lowes. The customer service was just SOOO bad. Once arriving at Lowes, we went to the garden center and got a few plants, greeted by every employee out there asking if we needed help. When we walked in to walk all the way across the store to the lumber, 6 employees were passed said hello and asked if we needed help. We got to the lumber area and just peeked down an isle where a worker was and as I turned around, he yelled from behind if I needed help finding something. Yes, I told him what I was looking for and he told me exactly where to get it. Long story short, go to Lowes. They're customer service exceeded expectations and Home Depot is just lacking in that department. Terribly. Lowes price was cheaper too AND their lumber wasnt moldy looking and cracked like Home Depot.
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September 2021 by Richard W.
The staff are mostly friendly, unless you need something cut. Then they look at you like you've got two heads. We've always had really good service from folks in the paint dept. The restocking schedule is kind of odd. They'll run out of consumable things like dremmel cut off disks. For the most part this is a pretty standard Home Depot and we've been coming back for a decade and a half.
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April 2021 by Peter A.
The issue is the lack of support during the pandemic. While Home Depot offers curbside pickup, they do not offer a no contact return. When I called the store, I was told that not only is there not a "no contact" return policy, but the return policy has been reduced back to standard returns. I told the store manager that I could not come in to the store due to having too many medical issues that make me extremely high risk due to Covid, and all I was looking did was an extended return, to give more time for the pandemic to get under control and allow for someone in my situation to the make the return. The response from the store manager, was that people come in the store every day, so therefore there was no need to address health limitations due to the pandemic and there would be no support for me or someone in my situation die to the pandemic. Not sure why Home Depot doesn't feel it is appropriate and necessary to support all their customers especially with what is going on today, but I would think twice before at least shopping at this store.
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January 2021 by Erin K.
Made an online order from Home Depot and paid $79 extra for a truck delivery. This means they are delivering products from a local store. Part of my order was for 6 10ft boards. I discovered they only delivered 4 so I called to see what they could do about getting me the missing 2 boards. They graciously told me they could redeliver the 2 boards they forgot for an extra $20. Hahahahaha yeah no. I already paid for delivery of ALL the products I ordered. I guess they figured it wasn't a big enough mistake for customer service to actually matter.
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September 2020 by Amy B.
Worst experience ever. I ordered a new washer and dryer. Upon delivery the delivery driver broke my current washer which I had already sold and he didn't disclose he had broken the machine. I called and spoke to an assistant manager and he promised to fix it. A week and two more phone calls to managers no one called me back. So I ended up having to put them on the curb.
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August 2020 by Abigail C.
Have you ever heard of a Fiddle Leaf Fig? They are so beautiful. I was so happy to find some at this Home Depot. Kala was a great help. My husband has a green thumb, so I'm most excited to see what HE will do with these plants once he gets back home. I purchase them and he plants them. Great team work. These plants can be both indoors and outdoors. I love a plant that can grow to touch the ceiling. Their small now, but in a year I'm hoping they reach the ceiling. Wish us luck!!!
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August 2020 by Percy N.
We went to the Fields Ertel Rd., Home Depot, and found they were not in stock of some of the wood we needed. When we came to the West Chester Home Depot, they said we had to cut our own wood. I find that odd, in that we would have to get the code to use their saw. If we had to cut it on our own, why would we come to Home Depot. If I could give 0, I would give zero. Negative points would match the service better. The guy eventually cut our wood after we asked twice.
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August 2020 by Terrell Jackson
Horrible experience and racial profiled. But it all was reported
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August 2020 by Chris T.
Fantastic service at Home Depot. We have a Pro account there and never go wrong. Chris Founder & CEO
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July 2020 by Samantha R.
I will never shop here again or Home Depot in general. Long story short, I had spend thousands of dollars on custom cabinets and over half cane damaged. Okay I get it things happen, but the customer service after was 100% what did me in. I did not get any help at all to get replacements, every Time I tried to call no one would answer or call me back. I had no trouble getting ahold of the distributor but for some reason they had an issue every Time they called. Then 13 weeks later half my cabinets are still damaged but I was not going to go through what I had to again. They also between Home Depot and the distributor only refunded me $300 altogether which doesn't even cover the cost of one of my cabinets. It's a shame so from now on I will only be shopping at Lowe's or menards. I get things happen and I am patient but to flat out not answer me or help me is ridiculous.
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July 2020 by Nikki Wilkes
I wish I knew the young guys name that helped me today at customer service with my online order. There were two older gentleman that weren’t very helpful, but this young guy went and got my big rug from the back and even offered to carry it to my car. I had just gotten off a 13 hour night shift and so appreciated the help. He helped me load it and was so nice. I hardly get good service here but I definitely did today!
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June 2020 by Heather L.
Strangely enough, living in Mason for a few years, I had never come to this Home Depot location. I came recently because a neighbor recommended some solar post cap lights to me that he had obtained at Home Depot. The only location in greater Cincy that had them in stock was this one, so I made the drive up. I initially placed an order online for drive up contactless pickup. Four hours later and they still were not ready so I decided to just stop in and try to grab them myself. I was really impressed with the precautions they were taking compared to Lowes. They had a dedicated cart cleaner and customer "counter" outfront to keep crowds down. They are only allowing entrance on one side. You are asked to wear a mask. Inside on this particular day it was a little bit of a mess, as it seemed they had received a bunch of shipments. Almost every aisle had pallets waiting to be unpacked, which was a bit offputting and hard to navigate with a cart. I was able to grab what I came for and check out relatively quickly. I cancelled my online order since I took care of it myself. They did have nice dedicated parking marked in the lot for pickup though.
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June 2020 by Jeff Benken
Never go to this location for ANY needs!
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May 2020 by Bob Clemmer
Tried to buy Makita oscillating saw. No one there knew what batteries were needed or what blades worked with the saw. When I asked for help I was told that the day person working that department had left and afternoon person was in a company meeting. Nothing like the commercials homdepot runs.
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May 2020 by Beth Bishop
Great help from associate in appliances, and very knowledgeable and friendly too!
