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October 2023 by Luis Hernandez
Every day is a problem
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September 2023 by Brian Calkins
New website. New mobile app. Lost critical and sensitive company data with no fix. Completely unacceptable and only made worse by the cavalier, unconcerned attitude about it. Moving to a bank that can guarantee my security.
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September 2023 by Alexandria Williams
HORRIBLE customer service at the teller counter. Not the type of service I'd like from an institution handling my money. Would not recommend this bank, and specifically NOT this branch!!!Not only were my concerns handled poorly today, when an older couple came in to meet with a personal banker due to their account being hacked and drained, the teller they approached snickered and shook her head as she walked away to get them help.I opened an account online that was somehow tied to my former employer's account where I was a signer several years ago. My new account was flagged and restricted and I was told to dispute the funding deposit I made with my debit card because "FFB can't do anything about it". This bank needs a better web platform and employees that actually want to be there.
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June 2023 by Elizabeth Dennon
Friendliest staff!
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October 2022 by Marilyn Work
Staff is very friendly and helpful
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March 2022 by Carol Bross-McMahon
Angie in the call center was awesome today! I was having problems setting up an auto bill payment, which turned out to be user error. She was so patient with me...and didn't even make fun of me when we realized it was my fault! LOL! Thanks for your professionalism, Angie.
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December 2021 by Mark P Moser
It's an amazing bank... They do a great job working with their clients to develop long-lasting relationships and help clients reach their financial goals.
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May 2021 by Mark Moser
It's an amazing bank... They do a great job working with their clients to develop long-lasting relationships and help clients reach their financial goals.
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May 2021 by Quentin Davis
Really love working with this bank and Matt Barnes always is so helpful and crushes the service model. Thanks for being so helpful. Will be using in the future.
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May 2021 by David Iles
Very professional and clean.
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December 2020 by Jen A
I have been here multiple times because the company I work for uses this bank. Lets just say if I had a choice I would never use this bank. Not only are their procesess very outdated ( most things other banks do online you have to go into the branch to do) but other then one gentleman, all of the other employees have no customer service at all. They dont welcome you when you come in. If they are busy they do not acknowledge you and say they will be right with you. When it is your turn they grumpily say step up. No hi, how can I help you, nothing. Afterwards they give your receipt and thats it, no thank you or have a nice day. The employees are completely jaded. I will not recommend this bank to anyone or ever use them for my personal finances.
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November 2020 by Ryan McEnroe
I'm leaving two stars instead of one because they probably could have completed my request under ideal circumstances, even though they couldn't for me.I attempted to get a home equity line of credit through this bank and they were completely unprofessional throughout the whole process. Specifically, I did not receive nearly any communication. I was unable to reach my loan officer Marybeth on her phone despite multiple calls.As an example, my mortgage broker provided them with a recent appraisal to use to determine home value. I received a call from a third party asking to set up an appraisal out of the blue and I was not contacted by the bank. I had to do the work to figure out what was going on.Save yourself the time, effort, and headache, and just call someone else.
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October 2020 by Amber Peace
Awesome place
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July 2020 by Katherine Jordan
Great friendly service
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January 2020 by Jennifer Ablordeppey
I have been here multiple times because the company I work for uses this bank. Lets just say if I had a choice I would never use this bank. Not only are their procesess very outdated ( most things other banks do online you have to go into the branch to do) but other then one gentleman, all of the other employees have no customer service at all. They dont welcome you when you come in. If they are busy they do not acknowledge you and say they will be right with you. When it is your turn they grumpily say step up. No hi, how can I help you, nothing. Afterwards they give your receipt and thats it, no thank you or have a nice day. The employees are completely jaded. I will not recommend this bank to anyone or ever use them for my personal finances.
