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April 2024 by K B
The service at this location is so consistently poor. Today there was only one teller, who chatted with a customer as the line built up in the bank and I waited in the drive thru. This is pretty consistent for what the experience is like here.
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May 2023 by Philip K. Selden
One star for their phone system. I called 6 times over several hours during the day and kept getting transferred to "...hang up and dial again." I never did get to speak to someone.
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December 2022 by Hailey
Nice place nice people
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August 2022 by Li Helsing
I am very satisfied with my walk in notary service. They don't even ask me if I am their customer. The service was definitely 5 star.Why giving 4 star is because there must be something wrong with their phone number on google. I couldn't call the branch. This also happened to another branch's phone number.
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June 2022 by Mark C
Slooooooowwwwest 5/3 branch in Cincinnati! Drive-thru service is 10-15 minutes minimum. Appears this branch has only 1 working system which all tellers wait to utilize. Much better service going inside a Kroger mini branch.
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January 2022 by Michael Parthenakis
53rd proves once again that they are the worst bank to deal with. Sat for 10 minutes waiting for a manager at this location. Couldn’t even greet me or give me an ETA on availability to resolve my non profit being charge $12
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November 2020 by Robert “Bob” Staton
The people inside this bank are always very nice. They have been very helpful in the past with any issues that I have had. I like to bank locally, and this location is close to where I live.they take precautions to protect their customers and their employees from covid 19. They are also full service, offering all the accounts that you want to bank to offer even offering safety deposit boxes at this location.
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November 2020 by Ff Brock
After several years with a smaller bank the bank merged with a larger bank and the services was not the same.Went into the 5th 3rd Bank on Cox Rd to talk with the manager Rudi.We were so impressed with the way Rudi presented the 5th 3rd different plans and the services they had available.After 5 years with the 5th 3rd bank we are very happy with what the 5th 3rd has to offer.What ever you needs are they have a plan.The teller's are always friendly and willing to help.Thanks every one at 5th 3rd Cox Rd
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November 2020 by Tori White
The atm ate my money when I went in and deposited it.
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October 2018 by Dave Langefels
Horrible service. Waited over half an hour to payoff a loan account. Everyone acted like you weren't there and just walked by. Did make it any better the place smelled like a nursing home.
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August 2018 by Hi Hello
Yikes. Came in to close my savings and open a checking account. Person who assisted us (after insulting my handwriting on a deposit I made, even though my writing was legible) talked for about 5 minutes, then informed us that the bank was too busy, and that in order to open the checking account, we would have to go to the back of the line, and wait about 30-45 minutes to be seen. I just wished she hadn't wasted our time.
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June 2018 by Vinh Ho
I like this brand the most. Everyone here super nice.