-
April 2024 by Tiffany Z.
Paid extra to have our furniture delivered. The delivery guys stayed for 5 minutes and told us it would not fit. After they left we got the furniture in just fine. Please don't expect them to TRY.
-
March 2024 by Warren B.
Service was great and good stock and prices and will work with you. Great place to shop and ask for Roland wethungtin
-
March 2024 by april l.
I bought a mattress and paid for delivery. They informed me it was a third party delivery service that would reach out to me. The service did and they offer NO WEEKENDS OR EVENINGS. Due to Cincinnati Overstocks delivery service being unable to service me, they told me I could pick it up (which I can't, I paid for delivery for this reason) or they referred me to other delivery services that I would have to pay for. When buying, I was not informed of the delivery service's lack of availability whatsoever. I would not have bought from here. After reaching out, I'm reminded that all sales are final even if I would like to cancel by order due to THEIR lack of service availability. Delivery fee was offered to be refunded but I am thoroughly unimpressed with the seller withholding delivery scheduling availability in the first place. They made the sale and that's all they care about. Do not mess with this place!
-
October 2023 by Rolex Christians
Super friendly greeting after we walked in, no pressure, no stress. We walked around, had some questions that were promptly answered, Shawn measured for us and entertained some setup ideas we had. After deciding to purchase we got delivery options presented and a 5 week delivery window however - got the call less than a week later that they will deliver on the weekend.If anything goes wrong I will update this but do fast this has been the easiest furniture shopping so far and one week delivery is amazing.
-
October 2023 by Christine Martin
Roland was great! Very knowledgeable but not pushy at all. He was very transparent about the price and delivery options. This was my first time shopping here, but with the selection, service and price I experienced, it won't be my last!
-
October 2023 by Angela Estill
Every time we go into Overstock, we are pleased. All of the staff is helpful and attentive but not overbearing. Roland is great and always accommodating to our needs. We've made several purchases here and are never disappointed.
-
October 2023 by Dawn Sears
Tiffany was super helpful and helped me decide between the 4 dinning room sets. I know i was a pain in the butt with all my questions she kept a smile on her face for every question and found the correct answers and stayed professional. I appreciate you Tiffany! Thanks again for all your help! I love my dinning set!
-
October 2023 by Ann Stuehrenberg
Customer Service by Tiffany was great! I’m so glad we stopped here. Furniture was really nice and the prices were even better. We were between a La Z Boy and this place and I’m pleased with the couch we ended up buying from here!
-
October 2023 by ashley stidham
We had a great experience with Cincinnati Overstock Warehouse! It was a laid back environment where we could take our time browsing without pressure of making a purchase. Roland made the buying process easy and made sure to go through every detail with us. Can’t wait for our pieces to be delivered!
-
October 2023 by Kathy Johnson
After several visits to Cincinnati Overstock I finally decided on a sectional. Every time I made a visit Roland was very helpful. One time it was the measurements. Next visit I needed to know if the sectional plugs was 2 or 3 prongs. Monday I finally made my purchase. Thanks for your patience with me and always being cheerful.
-
October 2023 by t smith
Went to Cincinnati Overstock a few months ago and purchased a mattress for a very reasonable price. I was able to work with Undrell who explained the benefits of what I was trying to purchase and showed me several options I had to select from. He gave me time to try out the various mattresses and wasn’t trying to force me to buy the most expensive item. I ended up purchasing a very good mattress. My experience was so awesome I recently went back again to purchase a sofa set and had the pleasure of working with Roland this time. It’s good when you walk into an establishment and they remember who you are! I asked about a few sofas I was interested in, and Roland was very informative even explaining that my purchase would come with an excellent warranty that I didn’t have to pay extra for which was a bonus! He gave me all the time I needed to look around and wasn’t in a rush to make a sale. Both Undrell and Roland were extremely patient and polite. These men are honest hard working people who will try their best to help you purchase something that fits your lifestyle and budget. I can’t say enough great things about this establishment and their employees. Their merchandise is high quality and I definitely will be doing business with them again.
-
August 2023 by Michael Peth
Lisa was very friendly and extremely helpful. She thoroughly explained our options for delivery and our warrenty coverage. When we mentioned needing to "make room" she pointed us to the flyers for habitat for humanity and how they could pick up.
-
August 2023 by Abbey Kruetzkamp
Pricing was very affordable and happy with my purchase. I appreciate Shawn that helped me. He quickly got the information I needed and was not pushy with the sale. He gave me time to look around on my own as well. Excited to receive my new couch!
-
August 2023 by Drew Williams
Very nice place and we were impressed by the facilities and the selection. Roland was a great sales assistant in giving us space and time to look around while also being very helpful, informative and willing to work with us to meet our needs. We were recommended to come here by a friend and we will recommend them in the future.
-
August 2023 by Aaron Sonder
Shawn is the best!! As soon as we walked in, Shawn was fast walking between helping other customers, yet still made time to greet us and introduce himself while still darting to his next task. My wife and I perused the store and tried darn near every couch in the store before finding the perfect one for our living room -- it ticked all the boxes! Shawn just happened by while seeing how enamored we were with this couch and asked how we were doing, told us about the item and even knew off the top of his head when their next shipment would be in and the timeline of general availability if we were to purchase. We pulled the trigger on buying and ordering for delivery and he had us out of there in just a few short minutes, we are going to keep coming back here for sure!!