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November 2023 by Samuel Keller
Called and scheduled a tire rotation and alignment for 4 pm on a Friday. They called me the day of and asked to reschedule because they were backed up, I obliged. We had it rescheduled for the following Wednesday at 4 pm. They call me the morning of and ask if I can come in earlier because 4 pm is too close to closing to do a tire rotation and alignment. At that point, I just canceled my appointment and am going to go elsewhere. I understand that everyone wants to go home on time, but if it's too close to closing (6 pm)... then why schedule me for that time frame when I was clear about what I needed done? Especially when I already was rescheduled once before. An alignment shouldn't take 2 hours either.Though the staff was friendly and apologetic, it's just silly and unprofessional. That was my first attempt at service with them and will probably be my last.
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November 2023 by Malia Hinners
Clinton, Nick and Matt did a wonderful job replacing my rims for me. Super friendly staff and excellent service!! Thank you guys so much for your hard work!!!!
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September 2023 by irispeter chiu
We had a tire indicator light on, brought it to them at 12:45 pm and they found the problem (a nail in 1 of the tires) even around lunch hour, and had everything fixed for us in 30 min. Superb service!!! Thanks!
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August 2023 by Steve Yeary
No one wants to experience a vehicle breakdown so when you do, you want a reliable person/ company to fix it. My car broke down and would not start. Starter was shot. I had it towed to Bob Sumerel on Tylersville Road. Great experience! Friendly intake staff. Prompt service and AAA discount and fair price. Back on the road now. Very pleased!
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August 2023 by Pat Strang
Great staff that take the time to explain what is going on with your car and make sure you get the proper service. The staff is super friendly too and will make sure you get taken care of properly. Glad I came here for my alignment.
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August 2023 by Roberta Brewer
Fixed our car fast.And at a great price
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July 2023 by Sarah Reeves
Service from the heart here. I was an emotional wreck one day and they rearranged their schedule for me and were as accommodating as they could be, even managing my emotions. Such a sweet and caring crew.
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July 2023 by Craig Taylor
Service is awesome! I highly recommend
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March 2023 by Tyler Hooley
Management and staff are top notch. Everyone was super friendly and you can tell they care about their customers.
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January 2023 by Scott Kimmel
Dropped off my car for service. The car sat in the parking lot overnight. While in the parking lot, my vehicle and 2 others had their catalytic converters stolen which costed me over $1600 for the repair or replacement. Bob Sumerel took no responsibility for this theft or vandalism of my vehicle. They said its my responsibility and to call my insurance company. I contacted their corporate staff. The upper managers i spoke with, was very rude when and short when discussing the matter, yet Joe Rose was very apologetic and professional. Which was much appreciated when dealing with such a matter. Sometimes a customer just wants to know you got their back and are there to listen. Nice job Joe! Hope corporate records those calls so they might learn what real customer service is. In closing when my wife went to pick up the vehicle, she was told that 10 cars since then have been vandalized. With that said, customer beware shopping here, could cost you thousands of dollars.
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January 2023 by Brandon Leidenheimer
This is about a month or so late but still wanted to give this shop a shout out.Dropped our van off in the morning for tires and they called around noon, saying it was done. Final cost was right with quote, which is rare (no mid- job call, saying this is bad or that is wrong, which I appreciated).Just a good job all the way around, went in for tires and that is what I got.
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November 2022 by Samantha Winkler
Come here for all my car needs. Joe and team are awesome!!
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August 2022 by Betsy W.
Requested a same day check of my tires and battery for a road trip. Checked everything out even though they were very busy. Excellent service. Thank you!
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July 2022 by Tracy Weinstein
I had a slow leak tire that needed air daily. Was sent there by a regular auto shop. Sumerel was booked out a week but put air in my tire at no charge and sent me to another place close by for immediate service. They didn't have to do that and it is greatly appreciated.
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June 2022 by Robert L.
I spoke with Robert over the phone. Even though we did not use them for our van repair, I wanted to give a review of how responsive they were to my quote inquiry. Since we were traveling through when we hard our van challenges they were willing to accommodate us and get us in their shop the same day. Thank You Robert!
