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January 2024 by Cindy Benjamin
I chose this company because I like to spend my $ locally and I had read several good reviews. My husband bought me a $200 gift card and I feel like I overpaid for a car wash. I drive an SUV and in the spring had hauled old carpet, mulch, plants, dirt, rocks, etc. My car was dirty! I went in June to see about using that gift card. The first appt. available was September. I booked it and then took it in. I should have inspected the car before I drove away. When I got home, we looked at the car and it looked clean, but when we opened the back…we were upset. Still dirty! My husband immediately contacted the owner and sent him pictures. He said he would take care of it as soon as he could get us in. Here it is the end of December and I guess he forgot about getting us in, even though my husband checked a few times about availability. This is not a business I will go to again. They obviously don’t clean cars well or take care of their customers.
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November 2023 by Brianna Lauofo
LONG POST BUT NECESSARY READ:First off, I’d give zero stars if possible. Honestly, I hate writing reviews but this experience was one that I hope no one else has to go through. I purchased a package from Chris a year ago as a surprise for my parents. We split the package deal and I got my car detailed. The car came back looking brand new. So I rebooked another detail and even chose to purchase ANOTHER package, and everything went south from there. My car came back to me looking exactly the same and there was nothing done (see pics attached). I texted Chris about it and he seemed really apologetic and genuine. I like supporting small businesses and just chalked it up to a fluke. He said he’d make it right. So I waited for 2 weeks for him to reach back out and try to reschedule me. Never did. Then I reached out to him and was booked out for over a month even though I’ve already paid for a service and never got it. Time goes by. My parents had booked their truck to go in during this time frame. They were to get a detail and ceramic coating. Their truck came back with stuff splattered all over their interior, that which was not there prior to taking the truck in for service. Again, I reached out to Chris. I was furious about the situation and he apologized but still offered no real solution. We asked for our money back for the remainder of the first package that hadn’t been used yet, and the full price of the second package, at this point because it was obvious that our cars weren’t going to be taken care of. It took 2 weeks to even get a real response from Chris as to getting a refund, and he kept avoiding our calls. Finally, I speak with him and asked him for a refund. He made it clear that he doesn’t do refunds (even if someone hasn’t used up their entire package nor really had services rendered since he never did the detail in the first place). We came to an agreement that he’d give me at least half of the money back. I haven’t seen a penny and he kept giving me the excuse that he’s never given a refund and doesn’t know how it works. After complaining about this situation with others, I’ve learned that multiple people have experienced something similar with this business. So, if you value your hard earned money I wouldn’t recommend going here because you won’t be treated as a valuable customer.He begged me via text not to write a negative review because it would be bad for his business, by the way. But, that just tells me he knows that how he runs his business is wrong. After this experience, I don’t even want to take my car to another detailing place because I’ve lost my trust in people.
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November 2023 by Elizabeth Donovan
If negative stars were a thing, it needs to be for this business. Took around $1300 from my friend and her family. Did the absolute worst detailing I have ever seen. BOTH vehicles were left in worse condition than when dropped off. Promised to fix mistakes threw text and then wouldn’t respond and stopped responding to them. Then told them they would get a refund, and they still haven’t received anything. It’s been months since this happened. Avoid at all costs.
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June 2023 by 3 pedal Racing
Bought this package deal from him cause it seemed like an amazing deal. Dropped off my wife's car for a detail. When we got the car back there were spots on the roof where the detailer obviously didn't clean cause you could tell where he had wiped his towel or wash MIT and missed spots. No tire shine. Wheel wells were dirty rims were dirty. Asked for a full refund and the owner told me they don't do refunds. Buyers beware !!!! It almost looked like it was washed in a gas station car wash with 1/2 of the spray nozzles working.Services: Full body wash
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May 2023 by Shelly Austin
My suv looks fantastic! Great experience from the first conversation to the price to the service and the complete detailing. Mom's car is next!
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April 2023 by Alex Palmer
Great detail! 2 weeks after my detail...even after rains and a 200 mile weekend round trip ...my family thought I had bought a new car! Thanks Chris and the Team at Renew!Services: Clay bar treatment
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February 2023 by Michael Spencer
Excellent customer service. Chris stands behind his business and products and provides full attention to detail and explanation during and after your service. Just picked my wife’s car up from getting ceramic coating and now I can’t wait until my appointment for my Jeep. Again I fully recommend Renew for car detailingService: Auto detailing
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March 2022 by Debe Dockins
I was so used to the interior of my car being dirty — years of kids, carpools, vacations, inattention. I’ve cleaned it, but I had no idea my car could look brand new! Absolutely phenomenal job! I just want to sit in it and do nothing. It’s beautiful.Services: Full body wash
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July 2021 by Phil Groover
My car was a mess, but the crew at ReNew made it look showroom clean again. The attention to detail was amazing. Chris, the owner takes great pride in his business. I just wish I could give more stars
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May 2021 by Audrey Gordon
Found it to be a very up standing company that takes pride in there work. Job well done
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March 2021 by Stephen Miller
I chose the Renew package and they did an outstanding job on my car. I brought my brothers car which was filled with grime, stains and more grime. They did an incredible job essentially making it a new car. Will absolutely be going back and would happily refer friends or family.
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December 2020 by Jennifer Lee
Chris and his team did not disappoint. My car looks better than when I drove it off the show room floor four years ago. Highly recommend... very professional, excellent customer service, and excellent final product!!!
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December 2020 by Hannah Ruth
I have a 2017 Kia Soul that has never been detailed. As the primary family car, it has had more than its far share of dining on the go and all of the accompanying spills and crumbs that go along with it. It looks amazing - the dust, grime, and crumbs are gone. My son says it looks so new he doesn't want to eat inside of it ever again! Thanks for fitting me in and thanks for making my car shine on the inside and outside.
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December 2020 by Jennifer Lee
Chris was amazing to work with all around. This was my first car detail ever, and it did not disappointed. My car is the cleanest it has ever been and I will definitely be taking it back on a regular basis. Love the finished product!!!!!! Highly recommend Chris and Renew!
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November 2020 by Emily Reese
Highly recommend Renew Auto Detailing! My car is spotless from the inside out! Customer service is also top notch. My car looks and smells brand new! Thanks guys!
