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June 2023 by Jason L.
I have a good old timer to help me order cars. Other then that its a standard grab and go dealership.
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April 2022 by Farm B.
Was in the area one day a couple years ago and saw a Ford Explorer on lot that was pretty nice looking. So I pulled in and was out looking when a man named Chad came over to me and introduced himself. Asked what i was in the market for. I told him "possibly" a newer SUV as mine was 12 years old at the time but in really good shape. He just stood and looked at me and asked if I had made an appointment. I said no I was just driving in that area and saw the vehicle and swung in. He said that they do appointments and asked if I could come back up tomorrow. I said no. I do not know what I may be doing tomorrow, I was there today. He said that he would be available tomorrow again. I said isn't there anyone that can help today? He said that they go by appointments. I walked away and never returned. Who does that. You have a sales man and a few standing up next to their door just leaning on the front glass. Too busy to sell a car and make money?
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September 2021 by James S.
AWFUL! This place is the epitome of greasy car salesmen. I had to drive an hour and a half to get the car I wanted. They knew upfront that I wanted the car. As I was test driving the car, they sold it to someone who just walked in! Ethically wrong. I'd give zero stars if I could.
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November 2020 by Anthony M.
I just financed a vehicle with them and have had the car for less than a week before issues with the gas gauge started occurring and the transmission started kicking back hard. I schedule an appointment for it to be seen and am expected to pay 127$ for it to be seen as well as over 600$ for the vehicle to get fixed? That is completely and utterly ridiculous and I haven't even made my first payment and yet am expected to go through all of this. I regret ever getting a vehicle from them and WILL NOT recommend them to anyone else.
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August 2020 by Fisk B.
Major wastes of time every single visit no matter how small of a task needs to be done. Friendly staff but friendly and helpful are two very different things. They won't listen to customers issues enough when trying to make a sale to try and actually fix problems you bring up they will just offer solutions to prevent things from getting worse instead of trying to offer other products without those issues or offer to change out defective parts that cost more than $20. Do not ever buy a used car here without shipping around first. It was the worst experience I've ever had shopping for a used car. Not the worst experience after buying one with the vehicle but defiantly the worst while trying to buy it and after waiting on paperwork to just get things finished. Absurdly slow speed of service, lackluster deals and just an all around poor experience multiple days in a row with hours on hours each day wasted ether just listening to them try to force a sale, or that wasted time spent waiting just to be taken care of even with appointments scheduled in advance set for specific times. I will never buy from here again.
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July 2020 by Beverly D.
I came in for an oil change. I had my 11 year old autistic grandson with me as I've been the one doing his on line education sessions. I asked if they had anywhere to sit outside. They asked where I would like to sit as they would set up chairs. They then had an office not in use and offered for us to sit in there. They cleaned the desk with disinfectant before we sat down. A short time later, Diane checked off we needed anything. I've always had a great customer service when I've been there.
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April 2019 by Thomas S.
My mechanic properly diagnosed my Ford Focus problem and had me take it to Ford because it was under their extended warranty. I called to make an appointment and that went OK. I kept my appointment (12:30 on a Monday) and so did Beford. At the end of Monday I had not heard from them. On Tuesday morning I went in and they had been fixed the day before and was free as expected (the same diagnoses as my mechanic). However, they chose to not call me and tell me it was done because they also discovered that my fuel tank failed Ford specs and also needed replaced for free. They told me the fuel tank would arrive the next day so I was happy to leave it for one more day even though it should not have been clear to them it was convenient for me to do so. The next day I got a message from Ford to call them back. I did so and discovered that "my sales account" was given to the fellow calling me and he wanted to discuss my family's auto needs. I was polite and told him I did not have time to call from work to discuss new sales when I did not even know the status of my service. He acknowledged my point and we concluded the call on good terms. At the end of the day I had still not heard from Beford so I went to the dealership. I walked around in front of 4 people for 10 minutes until somebody came by to help. One of the people ignoring me was the service lady with last name "Beford". I told the man helping me I found my car in the back, with the window down and keys in the ignition. I assumed it was done (since it was out of the bay) and could not leave it another day without rescheduling. The gentlemen helping me was very courteous and understood me needed to take the car. On my way out the lady (last name "Beford") came over and first explained that she was the one who left my keys in the car with the window down. She wanted me to know that she wasn't done with it and so I should not expect that it would have been left that way. I did not dispute that, but found it odd that she parked the car, then left it that way only so that she would need to walk back through a locked service department, or around the entire building just to take the keys out and put the window back up. I doubt that would have happened, but certainly that could be what she intended to do. So I said nothing. Next, she told me that the replacement fuel tank never arrived. In a disappointed tone I said, "Oh, I thought you said it was going to be replaced today" she quickly responded with "well we have many shipments coming in each day so I can't be sure which ones will have what parts". I chose not to complain that she shouldn't have told me it would be fixed on Tuesday if she could not be certain when a part would arrive. I just said "Ok, well I need the car tomorrow, but I can make another appointment when the fuel tank does arrive." I also offered to sign anything they needed. They told me there was nothing to sign and that she would call me when the fuel tank arrived so that I could make another appointment. I said that would be perfectly fine. That was 7 days ago. Since then I have received one more call from Beford Ford. It was from the same sales guy who called me the first time. He still very much hopes to discuss my auto needs, LOL. So, that's TWO calls from sales, ZERO calls on Monday to tell my initial problem was fixed, ZERO calls on Tuesday to tell me the fuel tank did not come in, and ZERO calls since then to tell me it finally arrived.
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July 2018 by Alan G.
I called about a field service action on my vehicle that came up online. The service person who answered was very rude. I had to break down my question to her even after I gave her my VIN number and she told me it didn't affect my vehicle?! I was trying to find out what it meant and why it even came up on my vehicle. She kept stretching out her answers in a very rude tone. I gave up!! I would not take my vehicle there!!!
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December 2017 by M P.
Very disappointed in the service department. We were not from the area and our car broke down on Thanksgiving Day. We had the car towed to Beford Ford Lincoln, the closest dealership to where we broke down and we got a ride to our final destination outside of Cincinnati, about 1.5 hours away from Beford Ford. We called Beford the next day to let them know our story. We were understanding that it could take all day, but please give us notice because we are 1.5 hours away (they close at 5 pm). They assured us they were going to fix whatever broke and then do an entire check of the car. We called multiple times to get a status update, trying to plan out our day, as we wanted to return home to NE Ohio later that day. We left at 3:30 pm, but did not get a phone call that the car was ready until 4:15 pm and an over $400 bill!!! Thank goodness we left, bc we would have never gotten there before they closed!! We traveled home 3 hours that night. The next day morning a belt broke and yet again, we had to have the car towed to our local shop. We called to complain to the service department and let them know what happened. We just paid $400 for you to take all day fixing our car and tell us that you were doing an entire check....? They "stood by their work". Sad to say that we were extremely disappointed that they didn't even offer us a discount. What a rip-off. I understand they had a lot of customers on Black Friday, but I bet you most of those customers weren't stranded, out of town, and unfamiliar with the area. I will also be mailing a letter to Ford Customer Service Department.
