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February 2024 by Thomas Howard
This location always has a good selection of trailers available. The staff is knowledgeable, pleasant, and helpful. They work through the line of customers with thorough information and a can-do attitude that is very refreshing. Pick up, trailer hook up, and drop off have always been an organized and straightforward process. I’ve been here a few times and every step of working with this location has been a positive experience.
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February 2024 by Rhonda Stump
Very nice employee's and extremely helpful. Made a stressful situation a bit more pleasant
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October 2023 by Robin Streb
Tracey is the BEST!!! She is ALWAYS so helpful and caring. The rentals trucks are so clean! I definetly recommend this location!!!
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July 2023 by Samantha Leek
Charged me for more miles than what we went and then became hostile when we mentioned it. Started threatening and using vulgar language. The employees were extremely unprofessional. I will never go there again.
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July 2023 by Samantha Young
Staff here was incredibly helpful. Shout out to Cassie for all her help.
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November 2022 by Kristy Bowers
Best Uhaul facility I have ever used. The nicest people to work with. Fastest service I have ever had. Will definitely recommend it to everyone
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June 2022 by Ashia Venable
Yeah this location did it for me. I will NEVER be using uhaul again after my current situation. I called in at 3pm reporting a problem with the truck at the gas station. Here I am, 5 HOURS LATER AND STILL NO ONE TO TOW THE TRUCK AWAY!!!!! I can’t even leave and just let the truck be towed away because it’s parked at a gas pump and the gas station told me if I leave that they’ll call the police and get it towed and impounded.
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January 2022 by Anita A.O.
HORRIBLE EXPERIENCE! This will be my first and last experience renting a U-Haul for an out-of-state move, and especially from this location. It was a nightmare from beginning. One person working (Maverick) turned out to be inexperienced, incompetent and even seemed high, and upon check-in could not locate the keys for my rental truck. We were left waiting for an hour+, and my partner was even one to find keys behind desk because we kept searching (including outside in every truck) while worker was distracted by flood of customers after me. Put my move off like 2+ hours. He should not be unsupervised and manning desk alone. Also, because my move turned out to be complicated, had to return here to pick up an Auto Transport and process a refund for having to re-order a bigger truck (same day from Akron because Warren did not have). At point of transaction, I waited another 2 hrs to get refund of which it wasn't even resolved, and again put move behind. However, another worker (I believe his name is 'Z') was very competent/ helpful and there to take over incompetence of guess who...Maverick who was there again manning desk initially by himself. I was even told he's incompetent but yet they still have him at desk alone . Highly disappointed and will never do business with this U-Haul location (or any U-Haul for an out-of-state move).
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June 2021 by Carrie Gray
Always the slowest service ive honestly ever had at a uhaul. Only ever one person working during their busiest times. Been here multiple times and its always the same everytime
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January 2021 by Savannah Gilmore
Double charged
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September 2020 by Corrine Riviella
Best uhaul ever!!! The lady who helped us (I can’t remember her name but it was her birthday yesterday!) she was so sweet and super helpful. She helped jack up the trailer so it would go on the hitch easily and helped us get an adapter for the plug for the lights. She was just super kind and made it such an easy experience. This location is fantastic!!
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July 2020 by Henry Anderson
Great place to get a truck
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November 2019 by Eric Lusane
This place is so unorganized and such a headache. Miranda was such a great help. She went above and beyond and fixed all our problems. Thanks Miranda!!!
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November 2019 by Justin Schubert
Sometimes unorganized, but attitudes are always good. Good service if things available I've seen worse uhaul places, I recommend this place.
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May 2019 by Nancy P
So since this is the only place that installs hitches on cars I was told to go here by numerous people. When I call to make my appointment I was told to come in at 10 it would take 3 hours so I set my schedule around that. I called that morning to make sure all my equipment was in and I specifically told them that I needed a 1 and 7/8 inch ball because that's what my trailer takes they say not to worry. And I asked well can I come now they said sure we have an opening so I drive the whole 45 minutes out there only be only to be told that that was the call center that you talk to and you don't have to wait an hour and a half until your appointment. That was an inconvenience to me I just sat there and waited and waited so I talked to them as I waited and I told them that I had to make sure that ball was one because it was a lot of plans which included the trailer hitch being put on my car to take my kayaks down to the river. When they gave me my car back he just charged me my money didn't explain anything to me and off I went. So we get two Memorial Day weekend couldn't find the wires to the lights which I had no idea that you have to just hang them out your trunk with your truck open this is ridiculous to me this is the most rigged job I have ever met but here gets the good part so we take our truck 4 hours up the river and then we come all the way home and we go to hook up the trailer on my new trailer hitch that I paid $370 for and the a****** put a 2-inch ball on it so I'm like what the hell are we going to do I go to AutoZone to buy a 1 and 7/8 inch ball could not get that to in damn ball off my car so now I am on my way to buy a hitch and everything so we can go it is now 3 I'm not going to get home until probably 9 tonight and I have to work at 7 in the morning this is freaking ridiculous I would not recommend this place to anybody. And there's a big a** scratch on my bumper that wasn't there before and I'm pretty pissed off about that. If I were you install it yourself because honestly they don't know what the hell they're doing up there.!!!
