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October 2023 by Jason L
What a great experience from my initial emails to my purchase. The whole team from Lynn to Melanie to the owner Tom made me feel right at home!. I don’t think I’ll be buying anything from anyone else for my jewelry needs. I’ve already recommended them to several of my friends. I hope this is the start of a long relationship!. Thanks again !
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August 2023 by Nicole Mrofchak
Three years ago we stopped in TD to browse engagement rings and of course the jewelry and diamonds are gorgeous but it is Melanie who welcomed us and made the entire experience amazing! She is so friendly, knowledgeable, and patient with us and treats us like friends. She has continued to help us over the years with additional purchases and we will continue to come back to purchase from her!
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August 2023 by Mackenzie McCarthy
Melanie is absolutely amazing! She was helpful from the very beginning, to helping my husband pick out my gorgeous ring (not making him feel bad about his price range), to continuing to build a great relationship with us over time, always remembering us when we walk in the door with a smile on her face. We absolutely love Thom Duma!
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August 2023 by Rachael Julian
I have been coming to Thom Duma for all of my jewelry needs since 2019. Melanie always takes great care of me when I need jewelry resized or cleaned. I just recently had to have my ring repaired/resized and I live out of state but Melanie made sure I was updated throughout the entire shipping and repair process keeping my stress and worry at bay. Thanks Melanie and Thom Duma for always doing such an amazing job!!
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July 2023 by N HL
Danielle, Linda G, and Santino are phenomenal! They helped my mother and I problem solve and identified some creative solutions to make older pieces of jewelry more useful while strategically adding some new pieces which would enhance what we currently had. They were incredibly patient and kind and never seemed rushed even though we ended up staying past closing . I will without hesitation return for all of my jewelry needs!
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July 2023 by Beth Nelson
Thom Duma has the best team! The jewelry is stunning but the staff make every experience exceptional. From the moment my husband and I walk in we are make to feel welcomed. They worked with us to custom design my wedding set and it is stunning. I have had to have a few repairs and the process is seamless. The quality work is done as promised and the item is available by the quoted time. Could not be more pleased!! I highly recommend them for anyone looking for the best jewelry, best shopping and buying experience, best repair service and best selection. Truly top notch.
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July 2023 by Emidio Checcone
Danielle provided excellent service, as did the rest of the crew at Thom Duma Fine Jewelers. She answered all of my questions and took the extra time to understand my request. I would highly recommend this family-run jewelery store. They have been a great resource for myself and my family for many years now.
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July 2023 by Marc R.
I need to leave this review of Thom Duma...I sent my vintage Day-Date into the Rolex service center through Thom Duma. Normal procedure, right? Well Rolex informed Thom Duma that a link was not genuine Rolex and needed to be replaced or no service. I opted to replace the link based upon the assurance from Rolex that the non-original link would be returned along with the watch. Unfortunately, it was not. Thom Duma, in particular Sara had been working on the return of the link now for almost a month. I wanted the watch to wear to my son's wedding, but with the lack of the link, I couldn't wear it comfortably, especially when my wrist swelled from heat. Thom himself gave me his heirloom watch to wear, one handed down by his father to him. I was astonished by the attention to me as a customer and as a person. Who hears about service like that? I will exclusively use this business for all of my jewelry needs and you should as well. All of the associates are friendly and professional. below is a picture of the watch along with my wife's at the wedding
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July 2023 by Barb K.
Recently I lost the diamond in my wedding set. It was heartbreaking...until I stopped at Thom Duma Fine Jewelers in Warren, Ohio. Jeff Briceland provided a stunning replacement diamond, replaced the faulty mounting with a new one, and set me up with reminders to come in and have the ring evaluated so that a disaster like this won't be repeated. I am absolutely thrilled with my ring. God turned something bad around for good. Thank you, Thom Duma's for a great experience! Barb & John Kascsak
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June 2023 by John Spiro
Everything about Thom Duma is awesome, from the service to the products they offer. They are truly honest, trustworthy, respectful and treat everyone the same. They are the best in class jeweler in Ohio in my eyes! Keep up the good quality of service and thank you for all you do!
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June 2023 by Jenn Frederick
My husband and I love Thoma Duma! Not only do they have the best jewelry, they also have the best staff! Danielle and Sherene go above and beyond for us and always make us feel welcomed! Thank you to both of them for making our shopping trips so fun, we have a blast with you girls!
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June 2023 by Racheal Forcier
Although we didn't purchase anything (yet), mine and my boyfriends experience was amazing! We went just to look and browse and find out what we liked for a future engagement and Danielle was absolutely amazing! She was so kind and patient with us. She took her time and explained everything and answered all of our questions and let me try on basically every ring I saw even though she knew we weren't buying anything that moment. She never made us feel rushed or overwhelmed and is even in the process of helping us customize since we couldn't find what we wanted in store. I think I found my new life long jewelry store. Thank you Danielle!
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June 2023 by Vance Wonderly
I recently had the pleasure of visiting Thom Duma Fine Jewelers. I had a wonderful experience. Melanie was my salesperson. Her friendly and patient demeanor made me feel very comfortable. The entire staff was friendly, professional, and fun to talk to. I am very pleased with my purchase and can highly recommend this store to my friends and family.
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May 2023 by Joe Helton
I had an incredible experience with my purchase! Tom, Lynn and Melanie were great to work with and made the process fun and easy. They have the experience and knowledge that made me feel extremely comfortable throughout the process. I highly recommend Thom Duma Jewelers and look forward to working with them again in the future!
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May 2023 by Adam Telegraphis
Thank you so much to Danielle for getting me my dream watch. Such a stunning piece of art on the wrist. This place is unbelievable with their service. Got the chance to sit down with her and Lynn a few weeks ago to discuss certain models I was interested and they came through!!! #DanielleDid!!!