-
February 2024 by Jeffrey Latham
Need more workers
-
February 2024 by Brenda Powell
It took a long time in line to get help
-
February 2024 by Jennifer Campbell
Cannot take cell payments in store... ummmm strange ?
-
February 2024 by Gary V
Had to go in to make some cable tv changes, even though they were busy, staff was as cheerful & helpful as possible. Especially the young lady that worked with me, I'm not 100%, but think her name was Brittany, she was the team leader though. Thank you for the help
-
January 2024 by Kenneth Thomas
They helped me with what I needed
-
January 2024 by wags
Nice ppl
-
January 2024 by David Estes
The sign in iPad doesn't work well. The service reps always seem to be in a bad mood. Their cable and Internet service is over priced
-
December 2023 by MrWilsonValentin
Great people handled and resolved all my home equipment issues .... great customer service
-
November 2023 by m M
Was paying triple what I was promised for months. Every time I tried to get it resolved, I was told they were looking into it. Harry I’m not sure how you sleep at night.
-
November 2023 by J Shmow
Brittany was the best. Efficient. Patient and knowledgeable. She took care of all requests thoroughly. She needs a raise.
-
October 2023 by Hamilton G.
They told me 6 months ago that I could get a free iPad. Just pay the $10 connection fee connection fee a month. Ended up they just sent me to the collection agency for over $500 for this free tablet. I have great credit and now they can ruin that! I would not recommend any freebies that they offer us because they are not free! If I didn't enjoy my television shows that I can DVR I would cancel spectrum all together!
-
October 2023 by Julie M.
Terrible internet service in the Cortland area and bill kept going up n up. Finally went with T Mobile (much better service n price). The kicker is Spectrum still bills you for full month service even if you cancel beginning of new billing cycle. We will NEVER use spectrum again. Just love how the guy on phone wants us to switch to their mobile cell phone service. Nope ain't happening. All Spectrum ever did was provide crappy service and increased prices!
-
October 2023 by Daralee Hudgens
I was impressed with how fast this store and the employees helped the customers! When I came in (without an appointment), there were 5 or 6 people on the board ahead of me and people walking in behind me. I checked in, glanced around, and shot off a text message to my partner, waiting in the car that it was going to be a moment.I looked up to see I had 2 people ahead of me! I walked over to the window bench and sat down, and stood right back up as my name was called! The gentleman asked me some questions, went and did something, a minute later, I was called up to the desk, and the two men up there were friendly, joking and laughing and in great moods. Within 3 to 5 minutes, I had my equipment and was walking out. I was in there maybe 10 minutes!We had issues hooking the equipment up, called Spectrum, and they had a technician out to the house the next day. The technician was super friendly and helpful as well. By the time he left, everything was hooked up and resolved.I've never had Spectrum before, but so far, I'm pretty impressed with the service!
-
September 2023 by esther clarich
I recently added mobile to my service to lower my cable bill. I needed assistance with my phone and a marvelous girl by the name of Brittany helped me out so much!! I wish more people were as kind and willing to help as she has helped me. Thank you Brittany for your kindness
-
September 2023 by Neo Razz
now a radio shack with all the efficiency of the DMV.why would I want to get rebranded Verizon cell service and pay you more money for lobbyists to make your monopoly bigger ?expect to wait an hour for service.but you can sign in online... funny how that doesn't work when your low quality service has failed
