“The driver was about to leave without delivering propane due to the fear of driving the truck through a "small pond" on my driveway. I told him it wasn't as deep as it looked. He got out of his truck and walked through it and determined it would be safe to continue driving. I am thankful he went above and beyond what was required of him.”
8AM - 4:30PM
2449 State Rte 5, Cortland“Ordered refill online easily and received delivery quickly. Those are the important parts. The unimportant parts are that it takes a couple days for the invoice to show up in my account, so I cannot pay it immediately, and it takes a couple days for the charge to be made on the credit card. The charge is still "Pending" and I would like to have this transaction completed and paid. Even so, this is light years ahead of their old system so they are getting much better. I have been waiting 16 years for them to come paint the rusty tank they delivered to me when I first signed up (which they said they would do) but as long as they don't blame its condition on me, I suppose I can live with it.”
“We had a great rental experience. We rented two 26 ft trucks, one on a Tuesday, again on Saturday for a one way move. The staff was excellent, the hours were great and the location was about 10 minutes from a CAT scale which we needed to utilize. We were offered to move our drop location to a place 45 min away instead of 20 min away in order to save $350- yes please. The second truck was not swept out, which became a mess when our Lego bin fell and went everywhere, but not the end of the world. The first truck has 66k miles on it and was a more comfortable ride for 450 miles than the one that only had 3000 miles on it for our second trip.”