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October 2023 by Bob
A lady wrecked into me and her insurance sent me there to get my accident evaluation and they were very courteous and friendly would highly recommend
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October 2023 by John m
Forget about this place, was told by State Farm to get an estimate from a list of repair shops. This was third on my list. Was told I would have to make an appointment and come back. Explained that this was my wife's car, and this was the day I had the car for estimates. That it was today or never. The young lady behind the desk chose never. Wow! Oh well, if this is any idea of how they cater to their customers, and it is, forget about this place. Diane Sauer bodyshop treated me like an old friend. Looks like I found my bodyshop. The bodyshop of Niles also treated my great, would go there, but Diane Sauer is closer.
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October 2023 by Jenna Slingluff
Worst experience ever. I'm going to be getting a lawyer to handle the damages they cause to my van that they never fixed. Van is in worse condition after leaving the shop then when it came there.
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August 2023 by Melissa Johnson
Do not use this company, corporate location is located in Canada and they won't take American cash as a form of payment!! Took us 1 month to get a dent pounded and buffed out and we had to insist that they test drive the vehicle because there was something technical wrong with the vehicle other than looks. After insisting twice, they confirmed additional issues that also needed fixed. We went to pick up our vehicle but couldnt since they wouldnt take cash. Had to drive an hour out of our way and use up gas that we had to replace in a rental car to put the money in a bank for them to take electronically. This is the United States, how is it that the American dollar isn't good enough?
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August 2023 by leanda wonders-bloomquist
worst place i’ve ever been to. all communication, or lack there of, had to be through an elusive “adjuster” who refused yo give his name. not to mention they had my car for two weeks before they even started working on it because the receptionist lied about the paperwork i needed to complete as well as telling me my car was being worked on when it sat in storage (for i repeat two weeks), it took them another week to even get my estimate (and they lied about the date for that too) and a week later, after i called to ask for a estimated date for pick up the totaled out my car. they refused to speak with me, they refused to speak with my fiancé and they even refused to speak to my insurance company, that spoke to me as if i was a child and when i asked what the damage ($2000.00 extra) they refused to tell me this as well, don’t take your car here. go to kings collision. if there were a full investigation into this company the showed evidence proving these people innocent i would believe that they paid off the investigators.Service: Body & Trim
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June 2023 by Destiny Greb
If I could give this place a zero I would. But, I can’t do that so a 1 it is. I wouldn’t dare take anything here. They’re a joke. Go over to king collision in Warren, OH they’ll take good care of you and YOUR CAR
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April 2023 by Shelly Walters
My daughter took her car there for repairs and before the repairs were done a pickup bed truck blew over and hit her car (on their property) and they said they weren't responsible. The updates didn't give much detail. It was a terrible experience. I would not recommend to anyone. I'd give 0 stars if I could. I would never recommended them to anyone!!!!Service: Body & Trim
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April 2023 by Laurie S.
I chose Gerber based on a recommendation after a tree limb fell on my car during a storm. I took my car on a Monday morning and within 24 hours had verification that my car was a total loss. Two days later I called my insurance company to see how long it take to finalize my claim. They were missing a form from Gerber and called to request the information. Representative was told it would be sent soon. On the following Monday my insurance company called again and one more time on Tuesday before the information was finally sent to my insurance provider. I can't possibly recommend this business. My car was totaled and it took a week to forward information to my insurance company.
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March 2023 by Eva Morrow
Gerber Collision & Glass recently fixed the damaged body of the front of my Jeep Cherokee. They did an excellent job of repairing my Jeep Cherokee and it looks like it's brand new! They kept me updated regarding the work progress. My Jeep was returned to me three days ahead of schedule and it was in great condition! Gerber Collision & Glass are true professionals and they are true masters when it comes to working on vehicles!Service: Body & Trim
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March 2023 by Anna Buydos
Excellent customer service got texts updating us about our vehicles repairs. Was finished before estimated time. Car looks awesome.Service: Body & Trim
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December 2022 by Jaime Moore
Took my Rogue in after accident. Was told by Progressive its the only body shop they guarantee work. Stupid. Then i get my car back with orange peel all over the paint job. They were told when i picked it up that the peice by my door handle was missing. Thry said they would order it and call me when it comes in. ITS BEEN 5 MONTHS!
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December 2022 by The one 94
if you ever want to get your car fixed, do not use this company go find another one
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October 2022 by Kenneth Thomas
I took my son to get body work on it
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June 2022 by Mary Worrell-Jones
Horrible customer service!!! I waited 3 weeks for a return call from the “Manager” to schedule my repairs. The front desk clerk would place me on hold leave me on hold send me to voicemail only to not return the call..
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June 2022 by Corliss Eggleston
Took my car in for a estimate it came back with more damage done to it... The workers are horrible... Manage does not take responsibility for damaging a part of the vehicle the shop was not supposed to touch
