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February 2024 by BOB BOWEN
The last time I was there, I swore never to return for several reasons, but due to the fact that I have the Firestone card with 6 months interest free, I decided to try them again as this was a fairly expensive repair and included a new set of tires.I was happy to see that most of not all of the staff had changed and this visit was a marked improvement over the last visit.The staff was attentive and personable, they kept me informed of any issues, and repaired the vehicle promptly.I was very happy with my experience.
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December 2023 by Mike Fromm
Nice old fashioned type store..very friendly and very helpful people..
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October 2023 by Nathan Wood
Great service, just extremely overpriced, as per company policy. If I didn't have a Firestone credit card, probably would find somewhere cheaper. They do a great job, very thorough and careful with vehicles, it's just corporate pricing you can't really get around.
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September 2023 by Nina Twyman
This is the worst place ever. They were supposed to have done an oil change and tire rotation on my car. My car was due for another oil change at 68,000 miles. My light comes on at 64,000 saying it needs oil, I check it and I have NO oil in my car. And my tires are all chopped, I noticed my back rims look different. This place ruined my car. Besides that they did not fix my wheel bearing and I had to take it back for them to do it....do not bring your car to them. I have to take my car to dealer to repair everything they screwed up.Service: Oil change
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September 2023 by Nicole Ruckman
Best bang for your buck if your buying new tires!
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July 2023 by Michelle “LadyGemini or Gem”
Friendly service and the cost was great!***UPDATE*** Day of service, day of ReviewI'm sorry. I don't understand where your reply is coming from. I gave 5 Stars and complimented the service and price. Am I missing something??
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July 2023 by Kristen Crisp
Brought my car in just to get it looked at. When I told the mechanic I was going to take it somewhere else for repairs he dropped my car so hard from the metal lift it had worse issues leaving the garage than going in. Made a very loud sound. It was obviously intentional and that guy shouldn’t have a job. Over priced and scam artists. Thousands of dollars for repairs that should at the most cost hundreds.
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July 2023 by shantia Bradford
They have some great workers there and are very helpful letting you know what's wrong and don't bs you around and get the job done
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May 2023 by Robert Willard
I went to get a tire plugged, and the guy at the counter with the throat tattoo looked at the tire and said, "erm, we can't fix that, bud." I took it to an honest gentleman that begged to differ, and he plugged the tire for $10 dollars. He didn't feel like working. Or he was trying to sell me a tire. Either way, it's absolutely unprofessional, to say the least.
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May 2023 by Joel D. Alfonsi
These guys were great they took good care of my needs on my tires and they did it in a timely manner thanks guys
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March 2023 by Shawn Wolf
I scheduled an appointment for an alignment online March 6th for 8am on March 11th, 5 days ahead of time. Appointments at Firestone have to be approved before they are official, and my appointment was approved so I had no concern about getting the work done.When I arrived I told the worker that I had an 8am appointment and she confirmed. Then she immediately asks me if my car has radar based cruise control / lane keep assist, which it does. She immediately tells me that they don’t have the proper equipment to align cars with those systems and I have to take it to the dealership.I’m just baffled at how this question wasn’t asked prior to approving the appointment.Also, if this is true they must not be able to align a lot of newer cars as this technology is fairly standard now.The strange part about this is I had another car with similar technology aligned at the Boardman location a few years ago with no problem.So thank you Firestone for not taking my time into consideration when approving this appointment. This is terrible customer service and I won’t be back.Service: Steering & suspension repair
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March 2023 by James Selbe
Over priced did not fix the problem hope everyone knows this garage is just getting over on people left and right $450 job tried to charge me $800 wouldn't let them fix my vehicle for free they couldn't even put my phone number in the computer right was suppose to call me but I had to call them after not hearing anything for 3 days not to Profesional
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March 2023 by Ed Ellks
I've had both my wife's and my car in here for alignments. Opted for the lifetime because 1> paying $110 for a one-time alignment is insane (should be around $70,) and 2> we keep our cars for many years. Now when I do front-end repairs, they align it at no additional cost. They've done decent work, but I've had to bring cars back because the wheel wasn't perfectly level and was throwing computer errors. Isn't that what the test drive is for?If you make an appointment, call in because the online version doesn't take into account manpower and can often overbook a time slot.Everyone I've talked to there has been very nice, except the female manager that got irritated with me when I had to bring a Cruze back 3 times for them to get it right. Treat them nice, be patient and they are generally nice in return. If you have a wait, walk over to The Mocha House and enjoy what they have.Service: Wheel alignment
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February 2023 by Jeremy Potts
They are great. They do quick and quality work with a respectful and informative staff. My boss recommended them when I needed a strut replaced, and they are right around the corner from my house, so I went there for convenience. I'm so satisfied with their work that I'm switching to Firestone for all future repairs. Nothing against my previous mechanic, I just really like this place and the way they do business. Fair prices too.
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February 2023 by Samuel Crank
They take great care of me for oil changes, alignments & tires!
