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May 2024 by Jennifer B.
We have been clients here for over ten years. It's always been somewhat of an issue but just gets worse. The vets are great. The women who answer the phone are terribly rude and in no way compassionate towards animals when there is an emergency. Honestly that alone is the reason I made an appointment with another local vet with much better customer service reviews.
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January 2024 by Patricia C.
Went here for a lot of years with all of my pets. I lost my dog in September of 2022 to old age and he was cared for at Town and Country. I called today to make an appointment for my new puppy and was told they couldn't give me anything for 6 weeks. When I asked why so long the girl said," well we haven't seen this pet". I said I had just been in there in a september with my other dog and she said that makes no difference. When I asked to speak to a supervisor she said they were all gone. All gone at 2:05 in the afternoon when they are open until 10:00 P Update: I called and spoke to Andrea, who I've known from taking my other dog to them and got an appointment within a week. Toby has had his Neuter here and loved the staff. The difference in the price for his surgery was over $300 less at Town and Country. So, we are going to Dr Drotar and she is great.
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October 2023 by Denise M.
Called this place because it says hospital they would not see my dog.cause I take my dog somewhere else even though his condition could be life threatening.
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October 2023 by Casey O.
The "emergency" part of this vet is ONLY available to existing patients. Maybe you should specify that ANYWHERE on your site instead of making that your giant selling point without any sort of astrick. The time peeople waste calling you to find out about such blatently false advertising is time their pets could literally be dying.
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October 2021 by Karen Pieton
The Vets and staff are great. Great hours if you need to get a pet in even on weekends. Love this office
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November 2019 by Hari DePietro
Big waiting area so one can avoid interaction between patients. Dr. Costello was kind, caring and thorough. The staff was friendly, professional and competent.
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July 2019 by Shelley K.
If I could give no stars I would. The receptionists they have now are cold, and unsympathetic. It was much better when Dr. Sparks was there! I have brought my animals to This office for over twenty years, and will be going elsewhere now.
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May 2018 by Kelli Phelps
We love Dr. Costello! He's very personable and knowageable about animals. We always feel informed after a visit with him. I trust his advice, Treatment's etc. He's a genuine vet and very intune with Cats. I would recommend him to anyone who's looking for a great vet!
