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July 2024 by Chris Chavez.
If I could give this place zero stars I would. The basic lack of communication from this establishment is astonishing. I dropped off my machine 5 weeks ago and it took them 3 to tell me they didn’t have the model number. One week later I call to check in on it and I get told they would call me back once they found more information on the machine. One week passes and I call this morning and I speak to a young lady who seems overwhelmed by what I’m asking for which is an update. She says she is going to call me right back. Now I know customer service and I know when I’m getting the rub from a business and I know when I’m being fed B.S. I give it a few hours and I walk in and the girl seems surprised that I’m checking in on my machine. She proceeds to tell me they are a month booked out. I told her the machine has been there over 5 weeks. How much more time do you need for a basic service? That is no excuse. I understand that it’s a busy season for them. I get it but to not update anyone while your property is in their possession IS NOT HOW YOU OPERATE AS A BUSINESS! If the business owner reads this, please know that your Return in investment is lost on the crew you hire. Do better!
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July 2024 by Ned Weaver
Dropped off mower for warranty work May 21st. Was told by two different staff members "we are backed up and won't be able to look at it for about 14 days". It is now July 8th and, after multiple calls, they now are saying they "plan to look at it this week".
**UPDATE** After this post, I received a call and was told "I can tell you the parts won't even be in stock and the $20 worth of work to fix the mower isn't worth it, just come pick it up." Probably could have told me that 7 weeks ago before I dropped it. Complete waste of time. . .
I would love to support small businesses, but my patience for terrible customer service has its limits.
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May 2024 by Matt Urich
Knowledgeable and customer centric. Will be purchasing all my lawn care related machinery from here. Service times can be lengthy, but that a testament to the quality work and service and the loyalty of the customer base.
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April 2024 by April Rowe
We received the Husqvarna 320iL weed eater from Ryan and it's amazing. It was easy to assemble, lightweight but powerful, and is perfect for my son. He loves that is has minimal vibration, reverse feature, and the speed. What a great trimmer! Thank you WF Smothers Co.
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March 2024 by Michelle Owens
Great customer service. Picked up and delivered both my mowers quickly and provided all the services I requested. Will 100% use W.F. Smithers again!
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November 2023 by Austin
I cannot speak on the service as a whole, but Ryan Adkins was at the counter when I walked in and addressed the issues with my mower. He came out and looked at something that had been busted for over a year, took it apart, and put it back together and got me running and back on my way. 10/10 for the honesty and for helping me. This sort of thing speaks volumes to me. Very appreciated and will seek this place again for any issues in the future.
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November 2023 by N H
Great customer service
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August 2023 by Joseph Shank
Very prompt and friendly. Contacted in the morning and they got back with me 15 minutes later. Picked my mower up that day and had it back that same week. Fair price kept their word and honest.
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July 2023 by kyle walterbach
Absolutely top notch service. Really nice and very helpful. Fair prices and good service. Would recommend to anyone
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June 2023 by Jennifer Gunderson
I had my lawn mower blades sharpened here. Excellent service and friendly! Love supporting local business, thank you so much!
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June 2023 by Michael McNally
da best around.........
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June 2023 by Don Conti
Very poor customer service. The girl at the counter has an attitude. And the managers attitude is worse. Don't know why anyone would want to do business there. The machine I dropped off was there for warranty work. No I didn't buy the machine there but it shouldn't matter. You are a dealer and should treat all customers the same. Found out the machine just had the string and the head coiled up wrong it was an easy fix took less than 5 minutes. And they wouldn't even look at the machine when I dropped it off for a 5-minute fix they tell me it's going to be 3 to 4 weeks. Will never stop in there again
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June 2023 by mark blakely
Technician broke away from his lunch to talk to me about issue I had with my weedwacker. He walked me right thru what the manual and Craftsman support did not tell me ( or in part which was printed incorrectly). When I was done he made sure I test ran it myself. Everything worked well. I thanked him but he would not take any money. I will go back.
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June 2023 by Stephen Jarvis
Fantastic service! They even did a pick up and drop off for a small additional fee. They fixed our lawn tractor very quickly and had it back the next day! We will be going to them from here on out with all our mower repairs, could not be happier with them.
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June 2023 by Austin LaBeau
Very helpful! A great place to get your lawnmower serviced at good price.
