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September 2024 by Heather Todd
My mom spoke to cooporate and they are going to make things right. I spoke to Jaden which is the whole reason I went with Conrad's to begin with because his customer service is outstanding! I worked in management for over 20 years and I would be proud to have an employee that is super helpful. The poor lil guy when I was trying to decide on tires I probably asked a million questions to and not once did he get frustrated he took his time and answered all my questions. I just spoke to him now and made an appt for tomorrow and once the appt is done and they hold to their word I will be more than happy to change my review. I use to go to Conrad's for everything years ago when I lived in town. So I'm rooting for you Conrad's. I hope I can change my review to 5 stars.
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August 2024 by James laurenti jr
I'd be very cautious about using this specific Conrad's!! Took my 2017 Kia with only 76,000 miles on it for an oil change. Well now my car continuously leaks oil, idk what these guys did but they messed something up big time. Oh the oil change was $100 as well. Just beware
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July 2024 by Lori Rush
Easy to make appointment online. Staff was friendly and fast with my oil change.
Decreased stars from previous review. Staff leaving for the day without doing my oil change and tire rotation.....and still had my keys. Was getting close to closing time and i didnt get a text or call that my car was ready. No one was answering the phone so i drive up there and caught the manager as he was locking doors to leave for the day. Manager says front desk must not have checked the car in properly. Offered a free oil change and tire rotation for another day. Took the car back in at a later date. Receipt said oil change and tire rotation was done. They never sent me the video inspection, as they usually do, and found out my tire were not rotated (my husband had marked the tire stems with sharpie). Manager apologized for the mistake and I took it back to have tires rotated but dam 3 strikes and your out. Not going back to conrads!
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June 2024 by Bethany S
I’ve just had one experience here, but the work was done quickly and was very affordable. I’ll return here again for these reasons!
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January 2024 by Elizabeth K.
Came in to replace headlight and actuator. Told them to replace both headlights and make them led. They told me they replaced both and made them led which made sense because of my 370 dollar bill. My same headlight went out 1 month later and i seen the receipt they charged me 70 dollars for just labor to replace the headlight and 36 dollars for 1 headlight. This is ridiculous and also they lied and i feel scammed by this place. Everyone said don't go to Conrad's, now i really know why. I will never be going back there, other than to replace my expensive bulb for free!
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October 2023 by Bobert DeYayo
Rude and inconsiderate reps. All they care about is selling and getting out of work.
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October 2023 by Stephen Stann
Really excellent staff, service, advice, care, and products!
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October 2023 by Mark Roberts
They gouge on parts prices and rip you off on labor. Go literally any where else.
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September 2023 by Lauren
The alternator in our Jeep went out while my husband and I were on vacation with friends. We took our car to Conrad's and they had it diagnosed and fixed in a few hours. We are so thankful and appreciative of them for getting us back on the road!
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September 2023 by Dave AF
0 stars. Called 20 minutes before close and would have been there 10 minutes before close and they couldn't stay an extra 5 minutes to put a new valve in for me in an emergency. He said they were working on something that would take them right up to close and couldn't spare 5 minutes for someone who needed help.
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July 2023 by L M.
We took our car into Conrad's instead of our usual Nissan dealer last time because they are closer and much more convenient. When we took our car in for the next oil change this week at Nissan, we found that Conrad's vermilion had put the oil filter in backwards making all the dirt blow into the engine. The Nissan dealer was able to vacuume out the dirt, and put in a new oil filter. But this was an expense we should not have incurred had the oil filter been put in correctly by Conrad's.
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June 2023 by Adam Garcia
I had a flat tire when I woke up in the morning they were busy but I was going to be late to work if they couldn't help me. Not only did they help me in a timely manner they were able to patch it and save me more money.!!!!!
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April 2023 by Travis
Was able to get an appointment last min for new tires. Service was quick and professional. Loved the video overview!Staff was friendly and helpful!
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April 2023 by Retro Eighty
Trash.More vermilion trash.So they said that I had to make an appointment for the next day ? JUSTto have one of my tires put on a rim of mine that I already had which takes all of 3 minutes and I ended up finding somewhere else to do it.Very disappointing in & another place I can't remember which one said that they wouldn't even put the tire on and I've just had nothing but bad experiences with Vermilion businesses.All trash. Vermilion people are trash.Very disappointed in this town.
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March 2023 by Jeffery Broussard
Had battery installed. Next was called by Conrad’s and was told wrong battery was installed. Had to make second trip for them to replace. Plastic parts broken in battery replacement process.
