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July 2024 by mark davis
I had a poor and untimely response to my policy questions from the Schindler Agency in Centerville. My complaint to the owner, while answered, reinforced my conclusion that this agency is less than customer focused. Therefore, after many years with this agency, I moved my business to a new local agency. I actually paid a bit more for the similar policies. However, as they say, you get what you pay for. Better local customer care and a far higher quality underwriting insurance!
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March 2024 by Donnie Cash
Best allstate agency in the country price & services are the best any where remember you get what you pay for ?
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December 2023 by Phylis Mack
Allstate has provided great coverage over the many years my husband and I have been part of the Allstate family. They have been thorough and quick to resolve any claim whether minor or major. Very courteous and professional. I would highly recommend.
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December 2023 by Nick Morgan
Descent. The coverage itself was good. But the slow response time and astronomical prices made me switch to McFall & Sons.The experience I had today with Aron at your South Africa office was absolutely fantastic. ***% better than I recently received from the Local Branch my coverage was through. I spoke to them ( Schindler) back on the 17th to cancel my coverage for the 2nd time ( first time being on 11/3/23 ). The gentleman I spoke ro at the Schindler Agency at *** South Dixie Drive in Vandalia Ohio assured me after a lengthy prompt ( about their continuous problems in having enough staff to answer live calls with humans ) that he was going to cancel my policy [again] immediately. That was not taken care of ( again ). Out of politeness I have omitted the Representative's name. It is truly sad that in a country where our dollar is valued 17 to 1 over South Africa's my experience with Aron was *** times better than any previous experience I had at the Schindler Agency in the more than 20 years I entrusted my Auto and Home insurance to them. In a parting suggestion,maybe some of your local/domestic agents who are paid above the poverty level can take some lessons from their less fortunate foreign partners/associates.
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December 2023 by David Warnock
Had a quick and approves roof replacement and am very pleased with how it all worked out.
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December 2023 by Michael Perry
Great customer service- good coverage- great price
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September 2023 by David Reichard
Plenty of service and reasonable rates.
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March 2023 by T L
Zero accountability and not much help resolving a very basic vandalism case. My policy had lapsed due to a minor billing issue and I was left SOL and had to pay for the damages myself. I consistently got the runaround and very bad service. I will be dropping Allstate as soon as possible.
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November 2022 by Mark Emery
AVOID THIS AGENCY! You are NOT IN GOOD HANDS! This agency does not provide accurate information regarding active Auto Policies. I have filed a Complaint against them with the Ohio Department of Insurance. They have zero loyalty to long time customers, and their rate increases are unjustified for Homeowners. To make matters worse, they have a disregarding attitude to their customers. A lot of the Reps in the office are also Rude. The only thing that is going to make them care, is if they start losing a significant number of customers, and do not replace them with new ones.
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October 2022 by Renee K
High rates even after 20 years. No personal customer service. Wants you to do it all online. Bye bye to Allstate!
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September 2022 by Rob Hollin
Very friendly and always there to help when you need it.
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September 2022 by Lee Hennis
Bill keeps getting higher all the time! Sick of it!
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August 2022 by Lance
Allstate does not provide you with user friendly proof of insurance cards for auto. I have had to spend a half hour printing, cutting, taping cards together. Even the digital proof card only has one card on a whole page, so you have to print it out 3 times if you want 3 cards.
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August 2022 by Bonnie Sparks
Safe and secure with a very knowledgable staff.
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May 2022 by Amber Northrup
Very helpful and informative. Made the whole process very easy and very helpful with follow up questions. Thank you!
