-
August 2024 by Ivan Aguilar
I recently bought a truck and had a great experience thanks to Mark and Matt. They were professional, knowledgeable, and made the entire process smooth and stress-free. From answering all my questions to ensuring I got the best deal, they went above and beyond. Highly recommend working with them if you're in the market for a new vehicle!
-
August 2024 by Brian Maynard
Responded to an advertisement on a vehicle. I asked specific questions regarding its mileage and history and was provided answers accordingly. My wife and I drove an hour and a half to see a car that had 75000 miles more than what it was advertised. The car looked like it hadn't even been cleaned,the air conditioning didn't function and it was generally in bad shape. When my wife questioned the owner he responded that they had made a mistake on the mileage and that there is no room for negotiations.
This is what is called deceptive business practice. I would advise anyone in the market for a new or used car, not to go to Statewide Ford in Van Wert due to the fact that they are dishonest. There are literally hundreds of dealers out there that don't stoop to these antics to deceive their customers and I wouldn't trust this place one bit.
I'm actually going to contact Ford Corporate regarding this so that they are aware of this type behavior from one of its franchises.
Edited 8-23-24
And furthermore I retired from Ford motor compay in Lima and took pride in our company as well as the dealerships underneath them. I was hunting for a car for our daughter and saw the ad online and called ahead to see if there had been a typo. I was assured that the low mileage was correct and it was pristine on the inside and had been through detail and 150 point inspection but the exterior had sun damage from the Arizona sun. When we arrived the car looked like it had been on the battle field, The interior was dirty and instrument panel and and all the knobs were worn through and unreadable. Do not buy from this franchisee. The owner lied in his response and was condescending as though we should expect lesser because of the price. 7,000 is not an in
significant amount of money for this piece of crap.
-
August 2024 by KH Wray
Great service. the appointment the service advisor kept me updated on the time for my vehicle to be serviced
-
August 2024 by N Kriegbaum
Five stars for this small, friendly dealership. We traveled from Indiana to look at a used vehicle we had found online. The salesman, Marc, was super helpful and friendly. Price was more than fair and we were in and out with our “new” car in record time and with no high pressure sales tactics. We were treated as people and not just a number - which can’t often be said of larger dealerships. Thanks, Statewide Ford!
-
August 2024 by Landon Vance
Highly recommend Austin and the whole team. Super quick and easy to work with
-
August 2024 by ITZ KID
Dealt with Austin in purchasing our new van and he made the transaction smooth great communication answered all our questions, we left happy! Thank you! Matt was exceptional as well!
-
August 2024 by Dustin McClain
Easy buying from start to finish. Austin was very responsive and made the buying process extremely smooth. Thanks again for everything!
-
August 2024 by Sonia J. High
Kierstan Baldwin is an angel in disguise, she was so patient with me while I went through the process of choosing a vehicle. I ended up wanting a ‘24 Bronco Free Wheeling Edition in a specific color & she was able to get it for me quickly. I had a trade in & she helped me through most of the paperwork ahead of time, so that when I arrived at Statewide, the rest of the process was a breeze. Not only that, but she did her due diligence & got me the best deal possible. I would highly recommend purchasing your next vehicle with her handling your deal… you won’t regret it!
-
August 2024 by Kevin Spork
It was definitely a pleasure working with the StateWide Ford team. Austin Mitchell, our salesman, was professional through the entire process and always appeared to do the right thing to find the mutually beneficial solution. When evaluating the vehicle, any minor issue found was quickly addressed. I traveled from out of state to purchase our used F-250. The whole team was very helpful and even sent a driver out to pick me up at Ft. Wayne. Thanks Austin and team!
-
August 2024 by C F
Garret was responsive to my requests and communicated very quickly. Overall it was an excellent experience, friendly and knowledgeable dealership staff. Will definitely make the trip to buy from them again.
-
August 2024 by Bradyn Gross
Austin was my dealer, he was phenomonal. I am extremely happy with my 2017 Taurus. I was constantly being reassured and was given a totally transparent and understanding offer. All the staff were very kind and were more than happy to talk about the car and what options were available for me for my budget. Thank you Statewide and Austin.
-
August 2024 by Misty Scott
Matt, Dale and Austin were AWESOME and so helpful during this process. Everybody at Statewide Ford was so nice and friendly. I have a beautiful blue metallic Ford Expedition now! Thank you guys so much!
-
August 2024 by Amanda Miller
I just want to share with you how awesome your service team at Statewide Ford & Quick Change are. This morning at 7:48 am as I was pulling into a local coffee shop, my car malfunctioned (best way for me to describe it). I called Statewide Ford and they were instantly helpful; said they were completely full for today but would call Quick Change (partner company) to see if they could help since I was literally across the street. They called them, then called me back connecting me to Quick Change. I went over to Quick Change to talk to them; they were extremely helpful. They told me they would look at it right away. I left them my keys and caught a ride to the office. Within 30 minutes of being in the office, Quick Change called to let me know the issue, that they could fix it today, and provided pricing. By 9:50am Quick Change called back letting me know that my car was fixed. All within 2 hours!!
-
August 2024 by Karen Gardner
Great service Austin and Tony.
-
August 2024 by Brian Doctor
Wonderful service from everyone in sales. Randy, you are awesome! Shelby, you are a hoot and we wouldn’t hesitate recommending you to anyone looking for a vehicle. We enjoyed doing all of the paperwork with Tony. And thank you Matt for getting the Bronco all spiffed up on short notice on a Saturday. It really was a fabulous team effort. And thank you Brad for chasing us out the door to make sure we were treated right and everything went well. That really is great customer service there! Thanks again everyone for the great service.
