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January 2024 by Amanda J.
Believe the other reviews! Shein quality clothes for a high price. I wound up donating everything I ever ordered from here. Customer service is ZERO, they don't reply to emails. Clearly do not stand behind their products as they only offer store credit and not refunds for their cheaply made clothes. They are unapologetic about taking your money and keeping it for their junk. Don't waste your money!!
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November 2023 by erin nelson
update:Two weeks later , I’m still going around with these snarky ladies. Never have i dealt with more rude people in my life. They will fight you tooth and nail just so they can say they are right . You run a business which is made successful by satisfied customers. Sooner or later this is going to come back and get you.I should have read the poor reviews .I’m really disappointed in this company. I bought 2 items.one of the items didn’t work for me. I went to the website and followed the instructions to complete the return. There’s seems to be a glitch with the website where when i complete the last step it takes me back to the original page and makes me start again. I contacted the company 3 times(amd included my phone number) and asked to speak to a live person. I just kept getting emails back on how to complete the return. Why refuse real time communication? I didn’t hear back from them until I posted on the Instagram page my challenges. What happened ? I received an email for me to call them. In the interim, i contacted my credit card company and have disputed the charges. I’m sure that the owner will send a heartfelt response here about how they are here to help. That just wasn’t the case on this occasion. I hope this serves as an opportunity for this company re-evaluate their customer service policies.
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November 2023 by Kayla H.
Wish I would have checked here before buying. CHEAP knock offs. Label is a fake THML label and the shirt is cheap and stinks. Do NOT purchase from here!
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August 2023 by Kristian K.
Clothing is not true to size. Runs very small. They will not refund you your money, only store credit. Which doesn't work well if none of their clothes will fit you.
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August 2023 by Aubrey Womack
Back in August I received the following email after making a return: Our return team recently received your items back and upon inspection found that the denim had a couple of dirt stains on them, as well as a strong perfume smell. Would you like to receive these back? Please let me know how you would like to proceed!I simply tried the clothes on and then put them right back in the package. I asked to see photos of the marks and received no reply. I also don’t wear perfume due to allergies so none of this made sense. I have never received an email like this in all of my experience with returns. I do believe that they ended up refunding or giving me store credit (I didn’t remember which). I just feel like this was an attempt to get out of giving me my refund. I have warned friends and family to stay away from this company.
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August 2023 by Kerbie D.
Another 1 star review for this online boutique. The clothes are TINY and cheap material. I purchased during a sale since their usual prices are soooo high, but found out you cannot return any item purchased during a sale or with a discount more than 30%. Now stuck with tiny over priced clothing!
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July 2023 by William P.
Terrible. never shop from them. the clothes are not true to size. It's overpriced for what it actually is, Shein type clothes.
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July 2023 by Desiree' M.
Cheap! overpriced- the absolute worst customer service and return experience I've ever had. the shoes I ordered were not a true 8, so I shipped them back; they were sold out so I was unable to exchange them for a larger size. I was then told they only do store credits- so I proceeded to purchase something else and ended up being charged AGAIN. then was told my store credit was in my junk mailbox- now I have spent over $150 dollars and have a store credit I'm afraid to use because I may get charged again. awful awful business.
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June 2023 by holly harty
Bought a cute pair of sandals from here. They turned yellow on the bottom and showed my foot print. Didn’t look very pretty. The shoes also didn’t last but a couple months and fell apart. For the prices I expected better quality.
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June 2023 by Katelyn B.
The worst clothing I have ever purchased. The clothes are complete garbage, don't fit, and are so ugly in person. I wasted $400 on clothing I can't even wear.
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May 2023 by Kim K.
Buyer beware only store credit given. You have to read the return policy before checking out rather than having it noted on the website prior to buying or even checking out. Bought an outfit and needed to return and was charged for the return label as well, lost $15 before I can even buy another outfit with the store credit that I must use... Be careful.... Pics don't depict the accuracy of product.
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May 2023 by Heather
This was the worst experience I've ever had with customer service I've ever had ordering online from any boutique. I wish I would have taken the time to read the reviews before wasting so much time and money order from here. First of all everything is "hand wash", which is not listed on the website. I would have never ordered 7 shirts if I had known that they were hand wash only. After several weeks, emails, phone calls, and waiting, and I was finally able to get "some" of my money back. After the owner tried to tell me how to do laundry. I'm 43 and have been doing my laundry for many years. I don't need help there, thanks! Luckily I had only washed one of the shirts that I was unaware was hand wash only, so it obviously shrunk to the size of a dolls shirt. And yes, owner lady, I use cold water and hang dry. I was finally able to get a return label that paid $6 for and another %20 restocking fee. So when it was all said and done I paid $80 for a doll shirt and two very cheap quality earrings that I could have gotten at Walmart for half the price. Buyer beware! Shop at any other boutique and you'll be better off. With reviews in the 2/5 range, you think she would address a few things. Like be open and label that your garments are hand wash only. Seriously, come on. I am also a small business owner, and I could never imagine running a business like this with so many unhappy customers. I figure out what needs to change and change it. That's how you succeed. I hope this helps someone else. This is the first review I have ever written by the way. That's how frustrating this experience was.
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May 2023 by Jacquelyn Perez
I should have read the reviews before buying any clothes from MOD Boutique. The material is very cheap and they are unwilling to accommodate or help. A strap came unattached after one day of wearing it, and they refused to exchange, repair, or give me back my money. Also, I bought a pair of pants, while I was waiting for them to help resolve the first issue (my other mistake), and the pants do not match the sizes correctly. They were too long and the waist was WAY too big. I buy clothes from many other boutiques, and this was the biggest disappointment I have experienced. Put your money, support, and time where it will be appreciated.-Jacquelyn Perez
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April 2023 by Meghan Hawkins
Love Mod Boutique!! I have been shopping here for several years and I look forward to their new drops every week! The clothes are good quality and very trendy. I get compliments all the time and love referring people to their site. Great service and fast shipping! ❤️
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March 2023 by Olivia Behnfeldt
I was considering a pair of denim pants from MOD that caught my eye - but was super torn about what size to go with and I had a few other questions about some accessories. So, I was in contact with a girl in customer service named Hannah, and I can’t even begin to express how helpful, kind, and patient she was with me and the questions I had. She was so down to earth and easy to talk to. I wish everyone in customer service was just like her! But also, everything she said was completely dead on about the product and the sizing and I’m so happy I trusted her suggestions. MOD is so cute, I received the products quickly \\u0026 I will for sure continue shopping there!
